About the course
Delivered by Nottingham Business School’s International Centre for Public Services Management, the Professional Certificate in Public Services Management aims to develop the essential management practice and knowledge required by managers in the public services.
Designed for public service managers with professional qualifications at a lower level, the programme emphasises and supports joint development opportunities to facilitate inter-agency working and provide an arena for networking with like-minded professionals in the public service field who can inform practice through shared experiences.
Please note the following information for applicants.
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Please note the following information for applicants
Fact file
Entry requirements: Please see the
Applying section
Starting: September
Course length: One year, part-time
Study location: City site
Fees and funding:
Please see the fees and funding information.
*Please note that fees are subject to annual review.
Course content
The course content has been developed to provide an up-to-date and relevant insight into specific areas of public service management directly applicable to the work place.
Modules
Module One - The Public Services Manager
In this module you will gain an overall understanding of the role of a manager. You will learn how to manage your organisation and the world outside. You will gain the skills necessary to help you to manage your time. You will also learn how to manage your own learning and personal development and create the best model for how you want others to see you as a manager.
Module Two - Managing People and Performance
This module is designed to help you reflect upon, and arrive at some conclusions about, the behaviour and effective management of people within work-based organisations. You will gain the skills necessary to help you manage a number of processes including: recruitment and selection; work and job design; motivation; team working; leadership; conflict resolution; communication and change strategies.
Module Three - Managing Performance and Quality of Public Service Delivery
This module is designed to help you develop your effective use of information to manage, in particular, service development, quality enhancement and performance. In addition it will also help you to develop your ability to manage "change" to improve the quality and performance of your services. You will learn how to analyse the quality and performance of activities, identify key improvements and evaluate the effectiveness of change strategies.
Assessment
You will need to complete three assignments spaced throughout the year, plus an optional practice assignment.
Study and support
Full support is provided by tutorial staff and electronic media is available for use. The course employs a variety of teaching and learning approaches including workshops, small-group learning and set work for personal management development to enable you to enhance your performance.
At Nottingham Trent University, we provide first-class learning facilities for our students. The transformed Newton building is the home of Nottingham Business School and marks the next phase in the School’s development. In Newton, students have an abundance of teaching space, a range of lecture theatres of different sizes, and masses of space for social learning. With wireless connection throughout, students will be able to work on their laptops in any part of the building.
Graduates usually find that the confidence they gain whilst undertaking the course enables them to manage more effectively and progress positively within their chosen sector resulting in enhanced career opportunities.
This course does not currently offer placements. However, the module content is directly applicable to the workplace.
Entry requirements
Applicants will typically be practitioners who are either working in or preparing for their first managerial role, or experienced managers who have no management qualifications.
English language requirements for International and EU students
Please see the how to apply section for full entry requirement details.
Full entry requirement details
Applicants will typically be practitioners who are either working in or preparing for their first managerial role; OR experienced managers who have no management qualifications.
English language requirements
See the English language entry requirements for courses at Nottingham Business School and the full list of all English language qualifications accepted but the University.
How to apply
Please use the apply online button at the top of the page.
