Delivered by Nottingham Business School’s International Centre for Public Services Management, the Postgraduate Certificate in Public Services Management aims to develop essential management practice and knowledge required by managers in the public services.
It is designed for public service managers who already have a degree and / or other professional qualifications at degree level or above.
The course emphasises and supports joint development opportunities to facilitate interagency working. It also provides an arena for networking with like-minded professionals in the public service field who can inform practice through shared experiences.
Please note the following information for applicants .
Telephone: +44 (0)115 848 4460
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Please note the following information for applicants
Please see the Applying
Starting: September 2013
Course length: One year part-time
Study location: City site
Fees and funding:
Click here for fees and funding information
Please note that fees are subject to annual review.
The course content has been developed to provide an up-to-date and relevant insight into specific areas of public service management directly applicable to the work place.
Module One - The Public Services Manager
In this module you will gain an overall understanding of the role of a manager. You will learn how to manage your organisation and the world outside. You will gain the skills necessary to help you to manage your time. You will also learn how to manage your own learning and personal development and create the best model for how you want others to see you as a manager.
Module Two - Managing People and Performance
This module is designed to help you reflect upon, and arrive at some conclusions about, the behaviour and effective management of people within work-based organisations. You will gain the skills necessary to help you manage a number of processes including: recruitment and selection; work and job design; motivation; team working; leadership; conflict resolution; communication and change strategies.
Module Three - Managing Performance and Quality of Public Service Delivery
This module is designed to help you develop your effective use of information to manage, in particular, service development, quality enhancement and performance. In addition it will also help you to develop your ability to manage “change” to improve the quality and performance of your services. You will learn
how to analyse the quality and performance of activities, identify key improvements and evaluate the effectiveness of change strategies.
You will need to complete three assignments spaced throughout the year, plus an optional practice assignment.
Study and support
Full support is provided by tutorial staff and electronic media is available for use. The course employs a variety of teaching and learning approaches including workshops, small-group learning and set work for personal management development to enable you to enhance your performance.
At Nottingham Trent University, we provide first-class learning facilities for our students. The transformed Newton building is the home of Nottingham Business School and marks the next phase in the School’s development. In Newton, students have an abundance of teaching space, a range of lecture theatres of different sizes, and masses of space for social learning. With wireless connection throughout, students will be able to work on their laptops in any part of the building.
Graduates usually find that the confidence they gain while undertaking the course enables them to manage more effectively and progress positively within their chosen sector resulting in enhanced career opportunities.
This course does not currently offer placements but the module content is directly applicable to the workplace.
Please see the how to apply section for further entry requirements.
This course is designed for public service managers who already have a degree and / or professional qualifications at degree level or above.
Ideally, it's aimed at:
- participants who are in their first managerial role or preparing for more senior roles
- experienced managers who have no specific management qualifications
- practitioners who do have previous management training or management qualifications at degree level or lower, who wish to study core public service management topics in depth.
Applicants will need to be in employment or able to gain access to an organisation upon which to base their assignments.
English language requirements
See the English language entry requirements for courses at Nottingham Business School and a full list of all English language qualifications accepted by the University.
How to apply
Applications should be made using the apply online button at the top of the page.