Vocational qualifications (previously known as NVQs) are externally moderated qualifications linked to the national Qualifications Credit Framework (QCF) which assess someone's competence in their current job role. They are designed to meet the needs of industry and are structured to promote flexibility and choice for individuals.
Vocational qualifications pathway
Vocational qualifications are based on an amount of credits achieved
and offer flexibility, as they allow units to be chosen at different levels from the sectors most suited to an individual’s job role and responsibilities. CPLD's vocational learning team has been approved by OCR and City & Guilds to offer a variety of these qualifications.
For more information on how vocational learning can support your development contact us.
For whom is this qualification most relevant?
These qualifications are open to all staff.
What informs our approach to professional development in this area?
Our provision is intrinsically linked to the University's Strategic Plan.
What types of activity do we deliver or support in this area of work?
The Centre for Professional Learning and Development (CPLD) offers a range of OCR (Oxford Cambridge and RSA Examinations) and City & Guilds qualifications. They are delivered through one to one interventions with a qualified assessor. Your assessor will identify opportunities for learning and facilitate the collection of evidence for assessment to help you demonstrate occupational competence and achieve the qualification.
Who delivers or facilitates the service?
All assessors are fully qualified and their activities coordinated by the Centre for Professional Learning and Development.
What are our flagship offerings in this area?
- Information Technology Award or Certificate at Level 1
- Business Skills Award or Certificate at Level 1, 2 or 3
- Customer Service Certificate at Level 1 or 2
- Training, Assessment, Quality and Assurance Awards at Level 3 or 4 – for those specifically involved in assessment and/or quality assurance processes
For more information about these vocational qualifications or to discuss other routes please contact CPLD Enquiries.
What new initiatives are we currently developing?
Strategic Platform Six - Gold Standard customer service, to drive improvements.
Achievement Aim: Gold Standard customer service will be embedded in all professional services and in academic services in the Colleges.
To support the Strategic Plan, CPLD's vocational team has developed an online customer service development programme, benchmarked to National Standard. It focuses on the knowledge behind Gold Standard customer service and encourages individuals to reflect on their own customer service performance. For more information or to arrange access to the course please contact CPLD Enquiries.
Later in 2012/13 a managing customer service development programme will be available for colleagues who lead teams that provide front-line customer service.
The following policies are most relevant to our current initiatives in this area:
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