FAQs

When can I apply for accommodation?

NTU accommodation has filled very quickly for this year, but rooms may become available due to cancellations so please keep checking. We have now started taking bookings for the rooms we are holding in private residences and there are still rooms available for postgraduate students.

What is my NTU ID number and how do I get it?

This is your student ID number which you will keep throughout your time at NTU. It will be eight characters and start with N, for example N1234567. Once you have accepted your offer we will send you an email including you NTU ID. Check your inbox and spam filter for the email. Due to technical difficulties, you may not have received this until very recently, so please recheck your inbox. If you definitely have not received the email, please email us with your full name, date of birth and UCAS number.

You are my insurance choice. How do I book my accommodation?

Due to the high number of applications we receive only applicants who have accepted us as their first choice of university (your firm acceptance choice) can apply for accommodation. If we are your insurance choice and your offer is confirmed after your results are declared we will contact you to arrange suitable accommodation.

I am having problems logging in

Please check that you are entering your NTU ID and password correctly. If you have forgotten your password, you can reset it. If you are still having problems, please contact us.

Can I view the accommodation before I book?

If you attend an open day you will be able to view some of the accommodation available. Unfortunately, we can not arrange individual viewings outside of Open Days. Please take a look at our video to get an idea of the accommodation available. You can view 360 images of all our residences in the browse accommodation section.

Is accommodation allocated to students according to their course?

We do not specify which residences students on particular courses are allowed to book. However it is advisable to select a residence that is recommended for your campus.

Can I choose where I will be living?

Yes, our online booking system allows you to book your exact room. This means that you not only select your residence, but you also get to see where your room is located within your flat, which block it is in and what floor its on.

Will I have to vacate my room during the Easter and Christmas holidays?

No, University contracts are for either 44 weeks or 51 weeks and cover the whole academic year.

Is free travel provided for students that do not live near the City site or Clifton campus?

Free NCT travel passes are provided in some NTU residences. Please check the details of residences that are outside the city centre to see if a free travel pass is included. Most residences that are outside the city centre are close to public transport links.

Will I get my first choice of accommodation?

We recommend that you apply as early as possible to increase the chance of securing the residence that you would like. It is advisable to view the details of several residences so that you can book alternative residences if your first choice is fully booked.

Will I have to share accommodation?

The majority of our residences offer single bedrooms. However there are a few twin-bedded rooms available at some residences. We do not have any double rooms.

Is accommodation provided for families?

All University accommodation is designed for single people. If you need family accommodation we can give you advice and information on renting in the private sector.

What if I have a disability or need an accessible room?

If you have a disability, or need special consideration because of a medical condition or exceptional circumstances, we can help. We offer a number of accessible rooms with features to assist a range of requirements.

If you are a disabled student who requires personal full-time assistance, we can also offer residential accommodation for your helper. We may ask you for supporting information from your doctor before allocating you an accessible room.

Can I smoke in my room?

Smoking in public places has been illegal since 1 July 2007 and is strictly forbidden in all University residences.

Is there a cleaner?

You're responsible for keeping your own bedroom clean, but in most halls communal areas are cleaned by housekeeping staff.

Can I bring my car?

Limited parking is available at some University residences (by purchased permit). Parking at city centre residences is not available. Nottingham has an excellent bus and tram system with students able to take advantage of discounted fares.

What will I need to bring?

Our accommodation is well equipped, but you'll need to bring your own cooking utensils, crockery and cutlery, bedding and towels. If you bring a TV for your room, you'll need to buy a TV licence.

Where can I stay if I am visiting Nottingham?

View a list of hotels, hostels and bed and breakfasts.

Where can I find a copy of the Licence Agreement?

View the Licence Agreement for 2012 / 13.

Once I have booked accommodation how do I change the bank account that the accommodation fees will be taken from?

If you need to change the bank account that you have nominated your accommodation fees to be taken from, please contact Credit Control by telephone on +44 (0)115 848 6500.

What do I do if I have a complaint?

We ask that you put any complaints in writing. This can help us understand your concerns. Student Accommodation Services will respond within five working days. We will try to provide a full reply, but if this is not possible, an acknowledgement will be sent to you. Within ten working days Student Accommodation Services will have investigated your complaint and sent a response. If you do not feel that the situation has been resolved, please contact the Head of Student Accommodation Services.