Email

Microsoft Exchange, the application that manages the University email service is being upgraded to Exchange 2010. This change will give the University flexibility to improve the management of the email service behind the scenes, focussing on the functionality which improves reliance, storage and archiving. Upgrading to Exchange 2010 will bring us up to the latest levels of technology providing a platform for future developments.

As an email user, you won't actually notice any difference initially through Outlook and you will continue to access your email as you always have done. However Outlook Web Access will straight away provide a much improved interface and greater functionality on non Internet Explorer browsers such as Firefox and Safari.

Mobile phones and Exchange 2010

If you use a mobile phone to access your University emails following the migration of your mailbox to Exchange 2010 you will be required to amend the server name within the settings of your mobile phone. This is in the same location as where you change your password as part of the 90 reminder.

Instructions for changing server setting on Email enabled phones:

Windows Mobile 6

1. Press Start
2. Select one of the following (model dependant):
   ActiveSync
   Programs > ActiveSync
   All Programs > ActiveSync
   Tools > ActiveSync
3. Press Menu
4. Select Configure Server
5. Change Server address to owa.ntu.ac.uk
6. press Next
7. press Next
8. press Finish

Symbian (Nokia E71)

1. Press Menu
2. Select Mail for Exchange
   (if it doesn't exist here try in the MfE or Installations folder)
3. Press Options
4. Select Delete profile
5. Select Yes
6. Use the guide connecting smartphones to NTU's email system to re-enter all of your settings to work with Exchange 2010

iPhone (iOS)

1. Press Settings
2. Press Mail, Contacts, Calendars
3. Press Your NTU email address
4. Press Account info
5. Press Server
6. Change to owa.ntu.ac.uk