Library

Rules and responsibilities

LLR service charter

We recognise that quality services can only be achieved in partnership with our customers, so our commitment to you is that we will:

• provide a friendly, helpful, professional service
• make available materials and information resources appropriate to your needs
• train and develop our staff so that they can provide a quality service
• do our utmost to provide an environment appropriate to your study needs
• help you develop the necessary information skills for independent lifelong learning
• continue to innovate and improve what we do to provide the best possible service to you
• provide opportunities for you to comment and give feedback on our services and respond as appropriate
• publicise our range of services, regulations, and opening hours and keep you informed of any changes
• publicise our service standards and our performance against them annually.

You can help us by:

• treating staff and other users with respect and courtesy
• taking good care of library materials, property and equipment and following the borrowing guidelines
• treating LLR facilities with respect and using the study space as it is designated for quiet, silent or group use
• respecting the rules on eating, drinking and using mobile phones in designated areas only
• being responsible for taking advantage of the opportunities for acquiring information skills
• complying with copyright law and contractual restrictions on the use of electronic and print resources
• telling us what you think of our services and how they might be improved.

The NTU Student Charter further outlines how the University is committed to delivering a high quality student experience and, in turn, what we expect of you as a student.

Rules and regulations

When using LLR facilities, your conduct is governed by the full range of University Regulations, including the LLR Regulations and Procedures.

A breach of the regulations, including inappropriate behaviour or behaviour that is disruptive to other users, may result in a fine or suspension from using LLR facilities.