Let us know what you think
The Student Services Centre (SSC) needs your feedback!
As a user of our services your feedback is crucial to our continuous improvement, we'd appreciate it if you would take the time to fill in our online survey by clicking on the following link:
Alternatively, you can always drop us an email.
Our current performance
We monitor our performance on a regular basis to ensure we are delivering the service we have promised. Our recent performance shown in the Student Services Centre Feedback Comparison 
shows an overall satisfaction increase of 5% bringing the satisfaction level currently to 83%. The University Strategic Plan sets Gold Standard Customer Service at 70%, so we are currently operating at 13% above Gold Standard base level. Thank you for your invaluable feedback which we will use to further improve our service.
You said, We did
We want you to know that we listen to your feedback and, wherever possible, change our services accordingly. Please refer to our new You said, We did report to see how your suggestions have changed our services over the last year.
Please view our past service changes:
Our complaints procedure
Our complaints policy is in line with the University wide policies. Our complaints procedure aims to deal with problems fully and resolve them whenever possible within a reasonable time limit.
