Coronavirus Update NTU Sport
Due to the uncertain times we are currently experiencing as a consequence of COVID-19, we have taken the decision to close our facilities
Stay Connected with NTU Sport
We are encouraging all NTU students, staff and their families to stay fit through our weekly live fitness class timetable. Follow us on Instagram and see how you can take part for free in any of our fantastic live classes including Bootcamp, Yoga and Pilates, plus much more.
We apologise for any disruption during this difficult time and look forward to welcoming you back to NTU Sport in the near future.
Closure of Gym and Sports Facilities
With an increase in staff absences and reducing student footfall, it’s important that we focus on those facilities where we can provide critical services in a safe and secure way.
From 8pm on Thursday 19 March the University’s sports facilities, including the gyms, at both the City and Clifton campuses will close until further notice.
This is consistent with the approach from other sports facilities across Nottingham.
Frequently Asked Questions
At present, the Sports Centres are closed until further notice. We continue to follow government guidance and will remain closed for the foreseeable future. We will communicate via email, social media and the NTU Sport website when we are able to reopen the Sports Centres.
What is the best way to get in contact with you during the closure?
You can reach us through email at email@example.com. We will be manning the inbox on Monday-Friday from 9am-5pm, and will aim to respond to your email within two working days. Please be aware, we are still receiving a high number of enquiries at the moment, which may lengthen this response time.
What will happen to my direct debit membership?
We have frozen direct debit memberships with immediate effect until further notice. Payments will not be collected by our direct debit company until we are able to reopen, and you are once again able to access our facilities. We are able to offer a freeze until the beginning of the next academic year.
I’ve paid for a Sports club membership for the whole year, will I receive a refund?
We are continuing to review the situation and will endeavour to keep our members as up to date as possible when we are able to come to a decision.
What will happen to my staff My Benefits membership?
No more payments will be collected until we are able to reopen, and you are once again able to access our facilities. Any specific questions about these memberships should be directed to the My Benefits team at MyBenefits@ntu.ac.uk.
We will be offering partial refunds to all Active Members, which will cover the period from our closure until the end of the membership term on Monday 31st August 2020. The amount you will receive has been calculated by how much you paid for your membership, and pro-rated for the remaining number of months.
How can I receive my Active membership partial refund?
We have emailed you with this information, please check your student email account or personal email account.
When will I receive my refund?
Please be aware, we are expecting to process a large number of refunds, which will result in longer than usual wait times for the money to arrive in your account. The usual wait time is 3 weeks but we are expecting it to be slightly longer than this. When checking your account, you will need to look for Nottingham Consultants.
I’m a public or alumni member and the Sports Centres closed part way through my month membership. What will happen to the remainder of the month I’ve paid for?
We will carry forward any remaining days of your membership over to use when we reopen the facilities.
I purchased a fitness package and still have sessions left with a Fitness Instructor. What will happen to these remaining sessions?
Any fitness package sessions you have remaining can still be used when we reopen.
Public Health England: www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public
Coronavirus Update NTU Sport
- Category: Sport