Service Desk Communications Analyst

Information Systems (IS)

Organisation Unit: Service Desk

Department: Information Systems (IS)

Location: City Campus

Salary: £23,500 p.a.

This is an excellent and exciting opportunity for an NTU graduate to undertake a role within our Information Systems department, joining our high-performing Service Desk team.

This role is to continue our communications strategy and devise a plan for the Information Systems digital media and staff communications, alongside developing student feedback channels across the department. This is an ideal opportunity for someone with an interest in communication, media and IT support, as well as a journalistic flare to de-mystify information systems.

We are looking for a motivated individual with excellent communication and interpersonal skills, with the ability to complete tasks to set deadlines, ensuring a high level of accuracy always. Professional and proactive, the successful applicant will have the ability to use your own initiative and prioritise your own workload is essential.

As part of this role you will also be joining NTU’s Graduate Development Programme, designed to provide you with an extensive range of development opportunities and lay the foundations to your future career. The programme is personalised and tailored to your skill set, to help you:

  • improve your workplace skills
  • develop your leadership skills
  • build your confidence
  • gain important employment experience.

Don’t forget, you can get support from the NTU Employability Team for all stages of the recruitment process. Visit their website or email for more information.

Please refer to the job description and person specification attached to this page when completing your application to demonstrate how you meet the requirements for the role. 

All shortlisted candidates will be invited to an assessment centre.

This is a Graduate Development Programme role available for a fixed term of 13 months. Applicants need to be current NTU students in their final year or have graduated from NTU within the last two years at the time of applying.

If you have any questions regarding this position, please contact Celina Ablewhite, Customer Services Manager, via email at or by phone on +44 (0)115 848 8551.

Applications are now closed and will reopen during the academic year 2019/20.

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