FAQs

Not sure about something? Our FAQs will help you find the answer you need!

Useful contact details

Graduation ceremony queries including problems with accessing registration system
Telephone: +44 (0)115 848 2255.
Email

Library queries
Telephone: +44 (0)115 848 2175.
Email

Outstanding debt queries
Telephone: +44 (0)115 848 6500.
Email

FAQs

  • Venues, dates and times

    When are the NTU ceremonies?

    The winter graduation ceremonies will take place between 13 - 14 December 2018.

    Where are ceremonies held?

    Ceremonies will take place at our Clifton Campus.

    Please refer to the full Graduation schedule to check your ceremony time and date.

    How long will the ceremony last?

    Usually around 90 minutes

  • Your invitation

    How are students invited to the ceremonies?

    Schools confirm to the Academic Registry department which students are eligible to graduate. Eligible students are invited by March (for the summer ceremonies) or October (for the winter ceremonies) via their University email account. No invitations are issued by post. It is therefore imperative that students keep their contact details up to date and regularly check their email or they may miss the opportunity to attend their graduation ceremony.

    The email will provide further details, directing them to the NTU graduation website for more information and to confirm attendance and book any guest tickets online.

    How do I book tickets and indicate my attendance?

    Students wishing to attend must register online by the deadline specified in their invitation - 31 October 2018.

    Students must not wait for their results before confirming their attendance and any guest tickets required.

    Students must register whatever their decision, i.e. even if they plan to attend without guests, or do not wish to attend the ceremony. Please see our handy registration guide for assistance.

    Registration is only available via the website. Unfortunately, we are unable to accept confirmation of attendance or ticket requirements by telephone or email.

    When do I need to reply by?

    You must respond by registering online by the deadline stated in your invitation. If you do not register by the stated deadline, you will not be able to attend your graduation ceremony and your certificate will be posted out to your permanent home address after the event.

    I do not wish to attend my graduation ceremony. Do I still need to complete the online registration?

    Yes. We need you to tell us if you are not attending and update your contact details. We will be posting your graduation certificate to you after the ceremony and need to know where to post it.

    What if I am in debt to the University?

    You should ensure any outstanding debts are cleared and library books returned by 2 November 2018 or you will not be able to participate in the ceremony. If you wish to discuss your outstanding debt, please email the team or call +44 (0)115 848 6500.

  • Tickets and certificate tubes

    How much are the tickets?

    You do not need to book a ticket for yourself, but all guests must have a ticket. You can book 2 free guest tickets upon registering. All students will receive their ticket on the day of the ceremony when you check-in.

    Students will also be able to purchase additional Graduation Hall tickets and Clifton Packages for £10 per person. A Clifton Package includes access the live streaming venue, a ceremonial programme and post-ceremony refreshments in the Pavilion.

    How many guest tickets can I obtain?

    Each student is allowed to book two guest tickets. Guest tickets allow admittance to the Graduation Hall and post ceremonial refreshments in the Pavilion. Guest tickets are free of charge. These tickets are only available up until the registration deadline. Tickets are not automatically allocated to student orders, so please check your order summary when completing registration. Applications received and tickets registered for by the deadline are guaranteed. Not thereafter.

    Please also note that ALL guests, including babies and toddlers need to be in possession of their own ticket for the Graduation Hall. Babies and toddlers of any age are not permitted to sit on the lap of other guests within the Hall, this is to ensure that we comply with the venue capacity restrictions. Please note that students can only book two guest tickets each for the Graduation Hall. All other guests in Clifton venues must also be in possession of a ticket. Guest tickets booked for streaming venues and graduation halls are not interchangeable.

    Students are able to purchase additional Clifton Packages. These tickets allow admittance to the live streaming venue and post ceremonial refreshments in the Pavilion. Babies and toddlers are permitted to sit on the lap of other guests within the streaming venue. Babies and toddlers who are able to sit on the lap of another guest do not require a separate Clifton Package ticket.

    Can I buy Clifton Package tickets on the day?

    There will be a limited amount of additional Clifton Package tickets available to buy on the day, priced at £10 and including access to the live streaming venue, post ceremony refreshments and a programme. These will be available to purchase from the ticket desk in the Registration Venue.

    What if I want to bring additional guests?

    Each student is allowed to book additional live streaming tickets, as part of the Clifton Package. This includes entrance to the live streaming venue, a ceremonial programme and admittance to the post ceremonial refreshments in the Pavilion. The Clifton Package costs £10 each.

    Will the ceremonies be live streamed?

    Yes, all ceremonies will be live streamed to a venue on Clifton Campus, but access to this is by ticket only (please see query above). Alternatively, family members at home can watch the ceremonies online. A link to the broadcast will be available on www.ntu.ac.uk/livestream.

    Can I bring babies and toddlers?

    We realise your graduation is a time for family celebrations of your achievements and children are welcome to attend. However, the graduation ceremonies are formal occasions and we do not recommend that babies and young children attend. The production will include moments of darkness and loud music and noise, so if you intend on bringing along younger guests you may want to consider bringing ear defenders. Unfortunately we cannot supply these. We respectfully request that small children be taken outside if they become unsettled during the ceremony so as not to disturb proceedings.

    Please note that ALL guests, including babies and children, need to be possession of their own ticket within the Graduation Hall. Babies and toddlers of any age are not permitted to sit on the lap of other guests within the Graduation Hall, this is to ensure that we comply with the venue capacity restrictions. Please note that students can only book two guest tickets.

    Students are able to purchase additional Clifton Packages. These tickets allow admittance to the live streaming venue and post ceremonial refreshments in the Pavilion. Babies and toddlers are permitted to sit on the lap of other guests within the venue. Babies and toddlers who are able to sit on the lap of another guest do not require a separate Clifton Package ticket.

    Guest tickets booked for live streaming venues and graduation halls are not interchangeable.

    What graduation booking policies apply?

    • Graduation tickets are non-refundable and must not be sold or resold. The university does not condone the sale of tickets for profit.
    • Additional tickets cannot be guaranteed at any stage.
    • The university reserves the right to refuse admissions where it believes other patrons comfort, enjoyment or security may be affected.
    • The University reserves the right to provide alternative tickets to those dispatched.
    • Due to Health and Safety regulations all participants and guests at the ceremonies are required to be seated.
    • Children under the age of 16 are not allowed into the hall or streaming venues without being accompanied by an adult and cannot be seated with graduates.
    • All graduands and guests must be seated at least 20 minutes before the ceremony starts.
    • Latecomers will only be admitted during a suitable break in the ceremony but admission cannot always be guaranteed.

    Am I guaranteed the above number of guest tickets, and if so, until when?

    Applications received and tickets registered for by the deadline are guaranteed. Not thereafter.

    It is advisable to only make travel and accommodation bookings based on the initial ticket allocation of two tickets, as there is no guarantee of extra tickets being available.

    Can you accommodate students and guests with disabilities?

    Please tell us if you or any of your guests have any special requirements at the time of booking. This can include: wheelchair accessibility, dietary requirements, vertigo, and any hearing impairments.

    When will additional guest tickets be released?

    Where additional guest tickets become available after the registration deadline date of Wednesday 31 October, these will be stated on the Graduation website on the 6 November 2018.

    It is advisable to only make travel and accommodation bookings based on the initial ticket allocation of two tickets, as there is no guarantee of extra tickets being available.

    What will happen to my guest tickets if I live overseas?

    Regardless of the venue for your graduation, if you have a permanent address outside of the UK, your guest tickets will be held for collection on the day from the Registration Venue before the ceremony. Make sure you have your student card to collect your tickets.

    Can I reserve additional tickets online and pay for them later?

    No. You cannot reserve additional tickets and pay for them later.

    When will I receive my tickets?

    You will collect your student ticket, guest tickets and any Clifton Package tickets from the Registration Venue on the day of the ceremony. You will be given a time slot and a location where students will register their attendance. Please bring with you some form of ID.

    I am an international student – how can I obtain a visa letter for my guests?

    If you or any of your guests require a visitor visa to enter the UK, you will need to obtain a letter of invitation. In order to do this, you will need to purchase your guest tickets online first and then complete a form which should be returned to the Academic Registry so we can produce the letters for you.

    If you need a visa for yourself, please complete this form which should also be returned to the Academic Registry so we can produce the letters for you.

    How much are certificate tubes?

    These are £5 each. We advise you to purchase one in advance on the web site when you book your guest tickets. Alternatively, tubes will be available to purchase on the day.

    Where and when can I collect my tube?

    If you pre-order a certificate tube online, you will be given a voucher with your  tickets. Present this in the Registration Venue on the day and you will be given your tube.

  • Robe hire

    Do I have to wear academic dress?

    Yes, you will not be allowed to join the ceremony unless wearing full academic dress. Graduation is a formal event all students should dress as if they are attending an interview. We also recommend bringing some hair grips to secure your hat and safety pins for your hood.

    How do I order a gown?

    You can order your robe from Ede & Ravenscroft once you have received your invitation. It is your responsibility to ensure you obtain the correct academic dress.

    Place your order online to benefit from the online discounted hire price. If you do not have access to a computer, you can hire or buy your outfit from their call centre on +44 (0)1223 861854, open from 9 am – 5 pm Monday to Friday. Please note that you will not receive the online hire discount if you order via the call centre or order your outfit on the day.

    Ede & Ravenscroft cannot guarantee to supply you with an outfit if you leave your booking later than 21 days before the ceremony. Limited spare stock is taken to the ceremony, but this is charged at a premium rate on a first come, first served basis.

    Where is the collection and drop-off point for gowns and hoods?

    You can collect your gown from the Registration Venue. You will drop-off your gown in the Pavilion. Stewards will be able to direct you on the day.

    What should I wear under my gown?

    Your graduation is a ceremonial event and formal dress is customary. All students are expected to wear a gown, hood and hat with smart clothing underneath such as a suit or dress, as if you are attending an interview.

    Jeans, T-shirts, trainers, and other casual attire are not considered appropriate for attendance at the ceremony and are not allowed.

    What does my gown and hood look like?

    The colour of your gown and hood will depend on the degree or diploma you have been awarded. You can see the different types to take note here.

  • Photography

    Where and when can I have photographs taken?

    Professional photographers from Success Photography will be available to take studio photographs from 8 am – 6 pm in the Registration Venue on the day of your graduation.

    Advance booking is recommended to avoid queuing on the day and to take advantage of their discounted online price. Contact Success Photography via their website. The photographer will charge a sitting fee on the day if you have not pre-booked a time slot.

    The photography studios can be very busy and you may have to queue for a while. We recommend not booking a time slot less than 60 minutes before your ceremony start time to avoid being late and missing your ceremony.

    Can I take photographs on stage?

    No cameras or phones are permitted to be used on stage. However, if you wish to obtain a photograph of you crossing the stage, these can be purchased from Success Photography. Guests are welcome to take photographs from their seats.

  • On the day

    How early must I arrive?

    You should be on campus two hours before the ceremony starts, to allow yourself enough time to collect your gown, have photographs taken, and register your attendance before the ceremony begins. Please remember there will be a lot of students doing the same as you, so do not leave it to the last minute as there may be queues!

    What do I need to do on arrival?

    Please collect your tickets first. You then need to collect your gown, as well as have your graduation photograph taken. Students and guests should then make their way to the Graduation Hall. Stewards will allocate you your seat. Student registration closes 30 minutes prior to the ceremony. After this time we cannot guarantee you will be included in the ceremony. Student seats are numbered, and it is important that you remain in your allocated seat. Doors close 25 minutes prior to the ceremony start time.

    Can I sit with my friends during the ceremony?

    All graduands will be allocated a seat according to their surname and the award they are receiving. You must sit in the seat that has been allocated to you. Graduands are called to the stage in a particular order and the seating plan has been designed around this. Failure to sit in your allocated seat may result in your name not being called out during the ceremony.

    Where do guests need to go?

    Guests should enter the Graduation Hall where they will be directed to their seats by stewards. Guests are asked to be seated 30 minutes before the ceremony starts. Doors close 25 minutes prior to the ceremony start time.

    What happens during the ceremony?

    Graduands sit in a different area to their guests and must sit in the seat indicated on their ticket.
    Please leave all your belongings including your brochure with your guests. You will only need to bring your student ticket, issued at the registration desk, with you into the Graduation Hall.

    You must be in your seat at least 30 minutes before the start of the ceremony.
    The following is a sample itinerary of the ceremony proceedings, NTU staff will be there at all times to guide you.

    • Stand when the procession music starts and the academic procession enters the hall and take their seats
    • There will be a welcome speech made by a member of the University Executive Team
    • Then it will be your time to shine, please encourage your friends and family to cheer and do not forget to cheer for your fellow students as they graduate
    • A member of NTU will signal when it is your time to leave your seat and graduate, checking your name
    • NTU stewards will guide you along the route that you will need to take, keeping you in the correct order. NTU robers will be on hand to adjust your hat and hood
    • At the point that your name is read out, please cross the platform and shake hands with the Vice-Chancellor (or his representative) and pause for a photograph
    • As you exit the platform a NTU steward will present you with your certificate
    • NTU stewards will direct you back to your seat
    • At the closure of the ceremony, remain standing until the procession has cleared the auditorium.

    Are degree classifications read out at the ceremony?

    No. Only the title of the award gained is announced.

    Where can I stay?

    If you require overnight accommodation you may find the following website useful: www.itsinnottingham.com

    Where can I buy refreshments?

    The Refectory building will be open selling refreshments.

    Is there any car parking available?

    There are a very limited number of parking spaces available at the Clifton Campus in the South Gate Car Park, with priority being given to blue badge holders. We do, however, recommend driving to the Clifton South Tram Park and Ride Stop NG11 8BF (1 mile from Clifton Campus) where free shuttle buses will be available to transfer visitors to and from the Clifton Campus.

    City Centre parking is available in the City's NCP car parks, the nearest of which is Trinity Square.

    How do I get from the railway station to the Clifton Campus?

    Nottingham train station is about five miles from Clifton Campus. A taxi from the station will cost around £10, and there is a taxi rank right outside the station entrance.

    Regular trams run from the City Centre out towards the Clifton Campus, including from Nottingham railway station itself. Trams will be signposted Clifton South, and will terminate at the Clifton South Tram Park and Ride Stop. From there, free shuttle buses will be available to transfer visitors to and from the Clifton Campus. The University has also arranged a reduced rate Event Tram Ticket for £2.00 available from any of the ticket machines, please ensure that you have both your tram ticket and Graduation Invitation email before you board and have it to hand when requested by one of the travel officers.

    Alternatively, you can catch the Go2 Uni 4 bus from just outside the station. This bus runs from every seven minutes at peak lecture times, and until midnight Monday - Saturday. There is also a nightbus on the route connecting the railway station to Clifton Campus until 03:15, six days a week. Tickets cost £2.20 for a single trip or £4 for a day pass. Discounted student passes are also available from the Nottingham City Transport website.

    Please visit the travel arrangement section of the website for more information.

    Can I take a pushchair into Graduation Hall?

    Due to health and safety regulations these are not allowed inside the Graduation Hall, or live streaming venues, but may be left in a buggy park at the Hall.

  • After the ceremony

    Where is the post-ceremony reception?

    Refreshments are served for one hour immediately after the ceremony in the Pavilion building. All guest tickets and live streaming guest tickets include admittance to the post ceremonial refreshments.

    Please inform the university of any dietary requirements at the time of registering for graduation and booking of guest tickets.

    When will I receive my certificate?

    For those attending the ceremony, you will normally be presented with your certificate in the Graduation Hall, before you leave. If you do not attend the ceremony, we aim to post any remaining certificates to your permanent home address by the end of January, unless you have requested otherwise online at the time of booking.

    Certificates will be posted by standard airmail for students whose permanent home address is overseas. Please note this postal method is not guaranteed or trackable and can take up to 12 weeks to be received. An email will be sent to these students following the ceremonies to arrange DHL courier service.

    What if I still haven't received my certificate after six weeks?

    Please check that you have no debts outstanding to the University, including the Library, and then complete this form.

    Is there a DVD of my graduation ceremony available?

    Each graduation ceremony is filmed and live streamed on YouTube as they happen. You can also download your graduation ceremony and save it to your computer free of charge approximately a week after the ceremony has taken place from our graduation web page.

  • Guidance for students that do not complete their course in time to attend the ceremony

    Can I defer graduating in person to a later ceremony?

    Due to the large number of students graduating each year and the associated planning involved, students are only invited to graduate at a single ceremony.

    Students will only be deferred to a later ceremony if they have not passed in time to graduate at the initial ceremony or have an appeal or request for reconsideration in process.

    Any other requests to defer to a later ceremony can only be considered in exceptional circumstances, since the graduation dates are published well in advance, and they must be sent to the graduation team in the registration period.

    If I don't graduate due to re-sit assessments, what happens to my tickets and the bookings for my gown and photographs?

    Any tickets purchased will be refunded to the card or account initially charged, and you will need to re-confirm your attendance and ticket requirements when you receive the invitation to the next ceremony (if you are eligible) as tickets are not transferable between ceremonies.

    You must also contact Success Photography and Ede & Ravenscroft to inform them you wish to defer your photography or gown booking to the next ceremony. As these are independent companies, and the contract for services is between you and them, we cannot do this on your behalf.

Still need help?

+44 (0)115 941 8418