FAQs

Not sure about something? Our FAQs will help you find the answer you need!

Useful contact details

Graduation ceremony queries including problems with accessing registration system
Telephone: +44 (0)115 848 2255.
Email

Library queries
Telephone: +44 (0)115 848 2175.
Email

Outstanding debt queries
Telephone: +44 (0)115 848 6500.

Celebration lunch queries
Telephone: +44 (0) 115 848 4579.
Email

FAQs

  • Venues, dates and times

    When are the NTU ceremonies?

    The next graduation ceremonies will take place between 16 - 27 July 2018.

    Where are ceremonies held?

    Ceremonies will take place at the following:

    • Monday 16 - Tuesday 17 July: Royal Concert Hall, Nottingham
    • Wednesday 18 - Friday 27 July: University Hall, Shakespeare Street, Nottingham Trent University

    Please refer to the full Graduation schedule to check your ceremony time and date.

    How long will the ceremony last?

    Usually around 60 - 90 minutes

  • Your invitation

    How are students invited to the ceremonies?

    Schools confirm to the Academic Registry department which students are eligible to graduate. Eligible students are invited by March (for the Summer ceremonies) or October (for the Winter ceremonies) via their University email account. No invitations are issued by post. It is therefore imperative that students keep their contact details up to date and regularly check their email or they may miss the opportunity to attend their graduation ceremony.

    The email will provide further details, directing them to the NTU graduation website for more information and to confirm attendance and book any guest tickets online.

    How do I book tickets and indicate my attendance?

    Students wishing to attend must register online by the deadline specified in their invitation.

    Students must not wait for their results before confirming their attendance and any guest tickets required.

    Students must register whatever their decision, i.e. even if they plan to attend without guests, or do not wish to attend the ceremony. Please see our handy registration guide for assistance.

    Registration is only available via the website. Unfortunately, we are unable to accept confirmation of attendance or ticket requirements by telephone or email.

    When do I need to reply by?

    You must respond by registering online by the deadline stated in your invitation. If you do not register by the stated deadline, you will not be able to attend your graduation ceremony and your certificate will be posted out to your permanent home address after the event.

    I do not wish to attend my graduation ceremony. Do I still need to complete the online registration?

    Yes. We need you to tell us if you are not attending and update your contact details. We will be posting your graduation certificate to you after the ceremony and need to know where to post it.

    What if I am in debt to the University?

    You should ensure any outstanding debts are cleared and library books returned prior to the registration deadline or you will not be able to participate in the ceremony. If you wish to discuss your outstanding debt, please email the team or call +44 (0)115 848 6500.

  • Tickets and certificate tubes

    How much are the tickets?

    All guests tickets for the ceremonial hall are free. You do not need to book a ticket for yourself, but all guests must have a ticket. You can book 2 free guest tickets upon registering. All students will receive their ticket on the day of the ceremony when you check-in.

    Students will also be able to purchase a Newton package which includes an additional guest ticket to the live streaming venue, a ceremonial programme and post-ceremony refreshments. Students can book up to ten Newton packages for the price of £10 each.

    How many guest tickets can I obtain?

    Each student is allowed to book two guest tickets. Guest tickets allow admittance to the ceremonial hall and post ceremonial refreshments. Guest tickets are free of charge. These tickets are only available up until the registration deadline. Tickets are not automatically allocated to student orders, so please check your order summary when completing registration. Applications received and tickets registered for by the deadline are guaranteed. Not thereafter.

    Please also note that ALL guests, including babies and toddlers need to be in possession of their own ticket for the ceremonial hall. Babies and toddlers of any age are not permitted to sit on the lap of other guests within the ceremonial hall, this is to ensure that we comply with the venue capacity restrictions. Please note that students can only book two guest tickets each for the ceremonial halls. All other guests in Newton venues must also be in possession of a ticket. Guest tickets booked for Newton venues and ceremonial halls are not interchangeable.

    Students are able to purchase up to ten Newton packages. These tickets allow admittance to the live streaming venue and post ceremonial refreshments. Babies and toddlers are permitted to sit on the lap of other guests within the Newton venue. Babies and toddlers who are able to sit on the lap of another guest do not require a Newton package ticket.

    Can I buy Newton package tickets on the day?

    There will be a limited amount of additional Newton package tickets available to buy on the day, priced at £10 and including access to the live streaming venue, post ceremony refreshments and a programme. These will be available to purchase from the ticket desk in Newton.

    What if I want to bring additional guests?

    Each student is allowed to book an additional ten live streaming tickets, as part of the Newton package. The Newton package includes entrance to the live streaming venue, a ceremonial programme and admittance to the post ceremonial refreshments. The Newton package costs £10 each. The venue is Lecture Theatre 2 in the Newton building.

    Will the ceremonies be live streamed?

    Yes, all ceremonies will be live streamed to Lecture Theatre 2 in the Newton building, but access to this is by ticket only (please see query above). Alternatively, family members at home can watch the ceremonies online. A link to the broadcast will be available on www.ntu.ac.uk/livestream.

    Can I bring babies and toddlers?

    We realise your graduation is a time for family celebrations of your achievements and children are welcome to attend. However, the graduation ceremonies are formal occasions and we do not recommend that babies and young children attend. The production will include moments of darkness and loud music and noise, so if you intend on bringing along younger guests you may want to consider bringing ear defenders. Unfortunately we cannot supply these. We respectfully request that small children be taken outside if they become unsettled during the ceremony so as not to disturb proceedings.

    Please note that ALL guests, including babies and children, need to be possession of their own ticket within the ceremonial hall. Babies and toddlers of any age are not permitted to sit on the lap of other guests within the ceremonial hall, this is to ensure that we comply with the venue capacity restrictions. Please note that students can only book two guest tickets.

    Students are able to purchase up to ten Newton packages. These tickets allow admittance to the live streaming venue and post ceremonial refreshments. Babies and toddlers are permitted to sit on the lap of other guests within the Newton venue. Babies and toddlers who are able to sit on the lap of another guest do not require a Newton package ticket.

    Guest tickets booked for Newton venues and ceremonial halls are not interchangeable.

    What graduation booking policies apply?

    • Graduation tickets are non-refundable and must not be sold or resold. The university does not condone the sale of tickets for profit.
    • Additional tickets cannot be guaranteed at any stage.
    • The university reserves the right to refuse admissions where it believes other patrons comfort, enjoyment or security may be affected.
    • The University reserves the right to provide alternative tickets to those dispatched.
    • Due to Health and Safety regulations all participants and guests at the ceremonies are required to be seated.
    • Children under the age of 16 are not allowed into the hall or Newton venues without being accompanied by an adult and cannot be seated with graduates.
    • All graduands and guests must be seated at least 30 minutes before the ceremony starts.
    • Latecomers will only be admitted during a suitable break in the ceremony but admission cannot always be guaranteed.

    Am I guaranteed the above number of guest tickets, and if so, until when?

    Applications received and tickets registered for by the deadline are guaranteed. Not thereafter.

    It is advisable to only make travel and accommodation bookings based on the initial ticket allocation of two tickets, as there is no guarantee of extra tickets being available.

    Can you accommodate students and guests with disabilities?

    Please tell us if you or any of your guests have any special requirements at the time of booking. This can include: wheelchair accessibility, dietary requirements, vertigo, and any hearing impairments.

    When will additional guest tickets be released?

    Where additional guest tickets become available after the deadline date of Friday 20 April, these will be stated on the Graduation website.

    It is advisable to only make travel and accommodation bookings based on the initial ticket allocation of two tickets, as there is no guarantee of extra tickets being available.

    What will happen to my guest tickets if I live overseas?

    Regardless of the venue for your graduation, if you have a permanent address outside of the UK, your guest tickets will be held for collection on the day from the Newton Gallery in the Newton building before the ceremony. Make sure you have your student card to collect your tickets.

    Can I reserve additional tickets online and pay for them later?

    No. You cannot reserve additional tickets and pay for them later.

    When will I receive my tickets?

    Ceremonies in the Royal Concert Hall

    If your ceremony takes place in the Royal Concert Hall, guest tickets will be sent to your permanent home address approximately two weeks prior to the ceremony (unless you have requested otherwise at the time of booking). You will be given your student ticket when you arrive at the Royal Concert Hall on the day of your ceremony. Please bring with you some form of ID.

    Ceremonies in the University Hall

    If your ceremony is in the University Hall, you will collect your student ticket, guest tickets and Newton venue tickets on the day of the ceremony. You will be given a time slot and a location where students will register their attendance. Please bring with you some form of ID.

    I am an international student – how can I obtain a visa letter for my guests?

    If you or any of your guests require a visitor visa to enter the UK, you will need to obtain a letter of invitation. In order to do this, you will need to purchase your guest tickets online first and then complete a form which should be returned to the Academic Registry so we can produce the letters for you.

    If you need a visa for yourself, please complete this form which should also be returned to the Academic Registry so we can produce the letters for you.

    How much are certificate tubes?

    These are £5 each. We advise you to purchase one in advance on the web site when you book your guest tickets. Alternatively, tubes will be available to purchase on the day.

    Where and when can I collect my tube?

    If you pre-order a certificate tube online, you will be given a voucher with your guest tickets. Present this at the Student Services desk in Newton on the day and you will be given your tube.

  • Robe hire

    Do I have to wear academic dress?

    Yes, you will not be allowed to join the ceremony unless wearing full academic dress. Graduation is a formal event all students should dress as if they are attending an interview. We also recommend bringing some hair grips to secure your hat and safety pins for your hood.

    How do I order a gown?

    You can order your robe from Ede & Ravenscroft once you have received your invitation. It is your responsibility to ensure you obtain the correct academic dress.

    Place your order online to benefit from the online discounted hire price. If you do not have access to a computer, you can hire or buy your outfit from their call centre on +44 (0)1223 861854, open from 9 am – 5 pm Monday to Friday. Please note that you will not receive the online hire discount if you order via the call centre or order your outfit on the day.

    Ede & Ravenscroft cannot guarantee to supply you with an outfit if you leave your booking later than 21 days before the ceremony. Limited spare stock is taken to the ceremony, but this is charged at a premium rate on a first come, first served basis.

    Where is the collection and drop-off point for gowns and hoods?

    Arkwright 006. Stewards will be able to direct you on the day.

    What should I wear under my gown?

    Your graduation is a ceremonial event and formal dress is customary. All students are expected to wear a gown, hood and hat with smart clothing underneath such as a suit or dress, as if you are attending an interview.

    Jeans, T-shirts, trainers, and other casual attire are not considered appropriate for attendance at the ceremony and are not allowed.

    What does my gown and hood look like?

    The colour of your gown and hood will depend on the degree or diploma you have been awarded. You can see the different types to take note here.

  • Photography

    Where and when can I have photographs taken?

    Professional photographers from Success Photography will be available to take studio photographs from 8 am – 6 pm in the Newton building on the day of your graduation.

    Advance booking is recommended to avoid queuing on the day and to take advantage of their discounted online price. Contact Success Photography via their website. The photographer will charge a sitting fee on the day if you have not pre-booked a time slot.

    The photography studios can be very busy and you may have to queue for a while.

    Can I take photographs on stage?

    No cameras or phones are permitted to be used on stage. However, if you wish to obtain a photograph of you crossing the stage, these can be purchased from Success Photography. Guests are welcome to take photographs from their seats.

  • On the day

    How early must I arrive?

    You should be in the area where the ceremonies take place at least two hours before the ceremony starts, to allow yourself enough time to collect your gown, have photographs taken, and register your attendance before the ceremony begins. Please remember there will be a lot of students doing the same as you, so do not leave it to the last minute as there may be queues!

    What do I need to do on arrival?

    Royal Concert Hall graduates (Monday 16 and Tuesday 17 July 2018)

    Please collect your gown first. If you have time before your ceremony, you and your family can have your photographs taken. Students and guests should then make their way to the Royal Concert Hall. Students must register at the rear of the Royal Concert Hall by the time stated in your ticket wallet, at least 45 minutes before the ceremony is due to start. Stewards will allocate you your student ticket which will identify your seat number. Student registration closes 30 minutes prior to the ceremony. After this time we cannot guarantee you will be included in the ceremony. Student seats are numbered, and it is important that you remain in your allocated seat

    University Hall graduates (Wednesday 18 - Friday 27 July 2018)

    Please collect your gown first. You then need to collect your student ticket, as well as any guest and Newton Package tickets ordered. Students and guests should then make their way to the ceremonial hall. Students must register at the rear of the University Hall, at least 45 minutes before the ceremony is due to start. Stewards will allocate you your seat. Student registration closes 30 minutes prior to the ceremony. After this time we cannot guarantee you will be included in the ceremony. Student seats are numbered, and it is important that you remain in your allocated seat.

    Can I sit with my friends during the ceremony?

    All graduands will be allocated a seat according to their surname and the award they are receiving. You must sit in the seat that has been allocated to you. Graduands are called to the stage in a particular order and the seating plan has been designed around this. Failure to sit in your allocated seat may result in your name not being called out during the ceremony.

    Where do guests need to go?

    Royal Concert Hall guests (Monday 16 and Tuesday 17 July 2018)

    Guests should enter the Royal Concert Hall via the main front entrance where they will be directed to their seats by stewards. Guests are asked to be seated 30 minutes before the ceremony starts.

    University Hall guests (Wednesday 18 - Friday 27 July 2018)

    Guests should enter the ceremonial hall via the main front entrance where they will be directed to their seats by stewards. Guests are asked to be seated 30 minutes before the ceremony starts.

    What happens during the ceremony?

    Graduands sit in a different area to their guests and must sit in the seat indicated on their ticket.
    Please leave all your belongings including your brochure with your guests. You will only need to bring your student ticket, issued at the registration desk, with you into the ceremonial hall.

    You must be in your seat at least 45 minutes before the start of the ceremony.
    The following is a sample itinerary of the ceremony proceedings, NTU staff will be there at all times to guide you.

    • Stand when the procession music starts and the academic procession enters the hall and take their seats
    • There will be a welcome speech by the Chancellor
    • Then it will be your time to shine, please encourage your friends and family to cheer and do not forget to cheer for your fellow students as they graduate
    • A member of NTU will signal when it is your time to leave your seat and graduate, checking your name
    • NTU stewards will guide you along the route that you will need to take, keeping you in the correct order. NTU robers will be on hand to adjust your hat and hood
    • At the point that your name is read out, please cross the platform and shake hands with the Vice-Chancellor (or his representative)
    • As you exit the platform a NTU steward will present you with your certificate
    • NTU stewards will direct you back to your seat
    • At the closure of the ceremony, remain standing until the procession has cleared the auditorium.

    Are degree classifications read out at the ceremony?

    No. Only the title of the award gained is announced.

    Where can I stay?

    If you require overnight accommodation you may find the following website useful: www.itsinnottingham.com

    Where can I buy refreshments?

    Newton building will have the following open during Graduation:

    DateCoffee Pod Opening hoursPimms Tent Opening hours (please note this is weather dependant)
    Monday 16 - Tuesday 17 July 8 am - 5.30 pm 11 am - 4.30 pm
    Wednesday 18 - Friday 27 July 8 am - 6.30 pm 11 am - 6 pm

    Is there any car parking available?

    Unfortunately the University is unable to provide any car parking facilities. Parking is available in the City's NCP car parks, the nearest of which is Trinity Square. Please visit the travel arrangement section of the web site for more information.

    What facilities are available at the Venue and surrounding areas?

    The following rooms will be available on the day:

    • Luggage storage - Arkwright building 008

    How do I get from the railway station to the Royal Concert Hall / University Hall?

    The easiest way is by tram.There is a terminus at Nottingham Station which stops in the heart of the university’s campus. For further information and timetables please visit their website. Please note that tram tickets must be purchased before boarding.

    Can I take a pushchair into the Royal Concert Hall or University Hall?

    Due to health and safety regulations these are not allowed inside the ceremonial halls, or live streaming venues, but may be left in the Luggage Storage Room located in the Arkwright Building Room 008, during the ceremony.

  • After the ceremony

    Where is the post-ceremony reception?

    Refreshments are served for one hour immediately after the ceremony on Level 0 of the Newton building. All guest tickets and live streaming guest tickets include admittance to the post ceremonial refreshments.

    Please inform the university of any dietary requirements at the time of registering for graduation and booking of guest tickets.

    When will I receive my certificate?

    For those attending the ceremony, you will normally be presented with your certificate at the ceremonial hall, before you leave. If you do not attend the ceremony, we aim to post any remaining certificates to your permanent home address, unless you have requested otherwise online at the time of booking, within a month of the ceremony.

    Certificates will be posted by standard first class mail for students whose permanent home address is in the UK. Please note this postal method is not guaranteed or trackable. Should UK students wish their certificates to be posted via a next day guaranteed service, they will need to arrange and pay for special delivery via our online store.

    Certificates will be posted by standard airmail for students whose permanent home address is overseas, Please note this postal method is not guaranteed or trackable and can take up to 12 weeks to be received. We recommend that students arrange for courier service via our online store.

    What if I still haven't received my certificate after four weeks?

    Please check that you have no debts outstanding to the University, including the Library, and then complete this form.

    Is there a DVD of my graduation ceremony available?

    Each graduation ceremony is filmed and live streamed on YouTube as they happen. You can also download your graduation ceremony and save it to your computer free of charge approximately a week after the ceremony has taken place from our graduation web page.

  • Guidance for students that do not complete their course in time to attend the ceremony

    Can I defer graduating in person to a later ceremony?

    Due to the large number of students graduating each year and the associated planning involved, students are only invited to graduate at a single ceremony.

    Students will only be deferred to a later ceremony if they have not passed in time to graduate at the initial ceremony or have an appeal or request for reconsideration in process.

    Any other requests to defer to a later ceremony can only be considered in exceptional circumstances, since the graduation dates are published well in advance.

    If I don't graduate due to re-sit assessments, what happens to my tickets and the bookings for my gown and photographs?

    Any tickets purchased will be refunded to the card or account initially charged, and you will need to re-confirm your attendance and ticket requirements when you receive the invitation to the next ceremony (if you are eligible) as tickets are not transferrable between ceremonies.

    You must also contact Success Photography and Ede & Ravenscroft to inform them you wish to defer your photography or gown booking to the next ceremony. As these are independent companies, and the contract for services is between you and them, we cannot do this on your behalf.

Still need help?

+44 (0)115 941 8418