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How to make your Clearing call

Our Admissions team will get you ready to make your Clearing call.

student ambassadors clearing phone campaign

Clearing 2019 is now closed

NTU is now closed for applications in Clearing 2019 – we still have spaces available in Media, Games and Music at Confetti Institute of Creative Technologies.

If you have any questions about your applications call +44 (0)115 848 6000 to speak to a member of our team.

Opening times from 15 August 2019

Our hotline opening times will be extended from A Level results day on Thursday 15 August.

Date Opening hours
Monday 12 August–Wednesday 14 August 9 am–5 pm
Thursday 15 August (A Level results day) 7 am–8 pm
Friday 16 August 7 am–7 pm
Saturday 17 August 9 am–5 pm
Sunday 18 August 9 am–2 pm
Monday 19 August–Friday 23 August 9 am–5 pm
Saturday 24 August–Monday 26 August CLOSED
Tuesday 27 August–Thursday 29 August 9 am–5 pm
Friday 30 August 9 am–4 pm

How to prepare for your call

  • Use our course search to see which vacancies may be available. You will need to call us to find out the latest availability
  • Think calmly about your options and make an informed decision about which universities to call. Have a pen and paper to hand to take notes as you go.
  • Make sure you have all your results to hand – including your GCSE results or equivalent –  as we will need these to match you against our course entry requirements.
  • Get all your UCAS documents together, including your UCAS number and your Clearing number.

Who will you be talking to?

  • Our Clearing and Adjustment call centre is operated by a team of NTU staff.
  • We'll work with you to try and find a suitable course, based on your results.
  • You'll be asked a series of questions to find out more about your results and experience.

It's important that you call us yourself. We can’t discuss your application with a parent or teacher, as to do so is a breach of the General Data Protection Regulation (GDPR).

You may be invited to an interview, asked to provide a portfolio of work, or talk to a tutor. This won't happen as soon as you call our hotline; you'll be given warning and have time to prepare.

What to do after the call

  • If you're made a verbal offer over the phone, we'll follow this up with an email detailing the offer you've been made and how to respond via UCAS.
  • Research the course in greater detail before responding to your offer. You may receive multiple offers through the Clearing and Adjustment process, and it's important that you make the choice that's right for you.
Students in the Pavilion at Clifton campus

What to do if you get upset on the call

Don’t worry if you’re feeling anxious or upset; our team understand how frustrating and confusing the Clearing experience can be.

  • Take deep breaths, speak slowly and carefully, and listen to what the operator is telling you.
  • Clearing isn’t a race – there are plenty of university spaces up and down the country, and Clearing is an opportunity to find the right one for you.

Further information on Clearing

If you need help with your application, give us a call on +44 (0)115 848 6000 or email with your query.

See UCAS’ advice pages on Clearing and Adjustment for more information.

NTU’s UCAS institution code name is NOTRE and the UCAS institution code is N91.

Still need help?

Clearing hotline
+44 (0)115 848 6000