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Your accommodation

Find guidance on what to do if you've returned home, or are having to stay in Nottingham and what to do if you need to collect your belongings.

Being on campus and moving into your accommodation

Find out the measures we're putting in place to make sure all students are safe when moving into their accommodation in September 2020, and what to do if you may not be able to move in at that time.

Find out more about being on campus from September 2020.

End of term arrangements

  • Can I return to collect my belongings?

    Following the Government announcement students who have left their student accommodation and wish to travel back to collect belongings may be able to do so as long as they follow the precautions laid out by staying safe outside your home and, follow the guidelines given by your accommodation provider.

  • Collecting from NTU halls of residence – when and how can I return to collect my belongings?

    Brackenhurst, College Drive, 21 Waverley Street or Bramley Cottage

    NTU are making plans for students to safely collect their belongings. This will include arranging a booking slot over a period of time to ensure that social distancing guidelines can be adhered to in line with the current government guidelines to protect both our students and staff.

    If you have any queries related to the process, you should contact your halls of residence.

    Brackenhurst and Bramley Cottage residents:


    Phone: +44 (0) 115 848 5270

    College Drive and 21 Waverley Street residents:


    Phone: +44 (0) 115 848 2894

  • Collecting from UPP halls of residence – when and how can I return to collect my belongings?

    UPP are contacting students to arrange booking slots to collect their belongings, this is being done by the ‘home at halls’ app.

    Please be aware there are a limited amount of bookings per site, per day. On booking your appointment, a 2-hour slot will be allocated to you. This will enable you to collect your belongings in a safe and managed way, that protects your health and that of our staff.

    If you’re struggling to book via the app, please contact your halls directly and someone will be able to assist you – it is quicker to book via the app so please only call if you’re unable to book a slot yourself.

    If you are unable to collect your belongings, either because you are self-isolating or are otherwise unable to travel, please contact your residence as soon as possible.

  • Collecting from private accommodation – when and how can I return to collect my belongings?

    Following the government announcement, accommodation providers, are making plans for students to safely collect their belongings. Students will receive information directly from their accommodation provider and should contact them with any queries related to the process for their halls of residence.

  • Do I still need to consider social distancing when collecting my belongings?

    Yes, please follow the Government guidelines on social distancing. When it does come time to collect your belongings, please consider your neighbours who may be working from home, self-isolating or otherwise belong to vulnerable groups. Please do not take this as an opportunity to meet up with housemates and you should make every effort to avoid visiting your property at the same time.

    The University continues to work hard at maintaining good relationships with local communities and partners who are also adhering to government regulations and may be particularly sensitive to such movements.

    Below you will find guidance on how to safely return to your term-time address and move out while maintaining social distancing. Please only travel if you feel that it is safe for you to do so.

    Here’s how to maintain social distancing when collecting your belongings:

    • If you live in a shared house, liaise with your housemates before travelling to ensure you each arrive at a time that doesn’t clash – ideally there should only be one housemate in the property at a time.
    • Where possible you should attend your accommodation with the minimum assistance and transport required (e.g. one other adult in one car).
    • Where possible you should time your move to avoid an overnight stay.
    • If returning keys, contact your landlord or letting agent in advance to confirm what the process for this is.

  • What if I need to dispose of or recycle items?

    Please ensure you are recycling properly, do not contaminate your bin, and check your local requirements. Remember that in Nottingham City you cannot bag items – recycle bin contents must be clean, dry and loose.

    Here are some steps to help you:

    • Make sure general waste is in strong black bags.
    • If you have excess waste that won’t fit in your wheelie bin, ask your landlord or letting agent about any service they might be able to provide.
    • Check your bin days and only present waste for collection when appropriate.
    • Speak to your housemates and consider waste collection in your schedule for collecting belongings from your term-time address – make sure you know who is responsible for putting the bins out.
    • Please note that some usual waste collection services are not currently in operation.

    For more information about waste management and disposal service, check your local council’s website.

  • What will happen to my belongings if I can’t collect them?

    If you’re unable to travel because you’re outside of England, or if you’re unable to travel because you or a member of your household is ill or sheltering, please contact your accommodation provider.

  • Will there be somewhere to park?

    Parking will be dependent upon your residences.  Please check your emails from your accommodation provider.

  • What if I have to travel by public transport?

    Please follow the advice on travelling from the Government.

  • What should I do if I miss my time slot?

    Some residences are using slots to manage social distancing. If you arrive outside your time slot you may experience delays if there are other residents on site collecting belongings. The residence team will allow you access to collect your belongings as soon as it is safe to do so.

  • What is the advice for cleaning my halls?

    When cleaning either your room or communal areas, as a preventative measure to the spread of Coronavirus, follow these steps:

    1. Wash hands with soap and water for 20 seconds before starting cleaning and put your gloves on.
    2. Fill your sink with warm soapy water (washing up liquid will do).
    3. Using a cloth, clean hard surfaces with warm soapy water.
    4. Pay attention to frequently touched areas and surfaces, such as handles on cupboard doors, buttons, light switches, rails etc.
    5. It’s a good idea to follow a route around the area to make sure you haven’t missed spots. Start at one point, and work clockwise around the space, cleaning as you go.
    6. If you are cleaning in a bathroom, you should always work from clean to dirty.
    7. If your cloth is not disposable wash in a sink hot soapy water.
    8. After removing gloves wash hands with soap and water for 20 seconds.

    Checklist for cleaning your accommodation

    Kitchen and hallway:

    • Wipe outside and inside of rubbish bins.
    • Rubbish bins emptied, litter taken to designated areas and bin liners replaced.
    • Wipe all work surfaces.
    • Clean sink and draining area to include taps.
    • Wipe outside of fridge and freezers.
    • Clean microwave inside and out (all surfaces).
    • Clean cooker/oven/hob external surfaces.
    • Wipe kettle and toaster external surfaces.
    • Wipe dining table and chairs.
    • Wipe door frames and door including handles.
    • Wipe window frames and window handles.
    • Wipe the front of cupboards and handles.
    • Clean kitchen and hallway floor – vacuum both areas and then mop the kitchen floor.


    • Empty and clean bins.
    • Clean mirrors, light switches, door including handle.
    • Clean in order:
      • sink and taps
      • shower cubicle
      • walls
      • tray and shower fittings
      • toilet – flush, wipe outside surfaces, toilet seat, toilet bowl
      • wash the floor.

Staying in Nottingham

  • I cannot return to my permanent home, what should I do?

    We appreciate that not all students will be able to return home, and if you continue to stay, either in halls or in off-campus accommodation NTU will continue to provide support. Please let us know you are here by contacting NTU accommodation on +44 (0)115 848 2894, or out of hours please call +44 (0)115 848 6462. Or you can email with Coronavirus in the subject line, so we can ensure you can access the support you need.

  • Are you still in halls of residence (UPP, Brackenhurst, College Drive, 21 Waverley Street or Bramley cottage)?

    Please be reassured that if you are in University accommodation your halls are open and you will continue to be supported during your stay. In this case your third term rent payment will still be charged.

    In line with government guidance, until the current social distancing measures are lifted, we recommend that you do not collect any items that you may have left in your accommodation. We will contact you to make arrangements to pick up your belongings once travel restrictions have been lifted and it is safe to do so.

  • If I haven't left yet, can I still go home?

    Government advice asks that students should now stay where they are and not travel.

    Students who have already left have had their fees waived. If you have been waiting for a flight home and have since been able to travel home, please email our accommodation team and explain why you need to request a subsequent release from accommodation fees

  • What facilities and campus support is available to me if I am staying in halls?

    All your usual facilities will be accessible as the halls remain open including laundry facilities.


    They live in halls and continue to offer emergency pastoral support 365 days a year, so they are not far away if you need anything. If you’ve got a major problem and need urgent help outside of office hours, just let your hall staff know and they can contact the Wardens who will come out and help.

    Residency assistants social media

    • Facebook: @NTUResLife
    • Instagram: @NTUResLife
    • Twitter: @NTUStudentAccom

  • How will NTU know I'm here and keep in touch with me?

    We appreciate that these are difficult and uncertain times, so we’d like to assure you that we’re here for you. We have a team of specialists to give you guidance and advice, and although we’re not working from University buildings, we are just at the end of a phone line and checking our emails. This could be a really good time to acquaint yourself with our NTU services should you need them now or in the future.

    Full details of all services provided by Student Support Services can be found on our website.

  • Where can I find housing support and advice?

    The Students’ Union’s Information and Advice Service offers free advice and guidance on everything from housing to mental health. If you have concerns regarding your accommodation, head to for their advice or book an appointment with a trained adviser at

  • What do I do in an emergency?

    Please call 999, the emergency services, in the first instance.

    Onsite Facilities Officers are also available in UPP halls of residence.

    If you're on the Brackenhurst Campus, contact Security on 01636 813 561.

Still need help?

+44 (0)115 941 8418