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Taxi booking terms and conditions

NTU has negotiated a taxi pick-up service for new international students when they arrive in the UK. The service is provided by Yellow Cars and guarantees a fixed price for travel to Nottingham from the UK’s major airports.

Airports and prices

The taxi pick-up service is available at fixed prices from the following UK airports. Prices quoted are for a single one-way journey from the airport to any halls of residences on NTU’s City and Clifton campuses only. For other addresses, the taxi company will apply an extra surcharge per mile according to their current rate. Please ask for confirmation of the total charge before travelling if this was not already mentioned in your booking confirmation email. Prices below include airport parking charges.

AirportDestinationFixed price
East Midlands AirportNottingham£28.00
Birmingham AirportNottingham£73.00
Luton AirportNottingham£125.00
Heathrow Airport LondonNottingham£145.00
Manchester AirportNottingham£115.00
Leeds/BradfordNottingham£120.00
Doncaster (Robin Hood)Nottingham£70.00
Gatwick AirportNottingham£180.00
Stansted AirportNottingham£140.00

Booking

Taxi bookings are required at least seven days prior to your required pick up date in the UK. You should book the taxi pick-up service only when your flights are confirmed, as the booking process requires your flight details. Details of your booking request from the online booking form, will be passed by NTU to Yellow Cars.

Once your booking request is submitted Yellow Cars will contact you directly, please be sure to check your email including your junk email box.

To confirm your booking you will need to pay Yellow Cars by credit or debit card at least 48 hours before your taxi journey.

If you have questions before booking, please contact NTU's International Office, telephone +44 (0) 115 8488175 or email international@ntu.ac.uk

Payment information

To finalise your taxi booking you will be asked by Yellow Cars to pay by credit or debit card details no later than 48 hours before you travel. This is the only payment option available.

If your arrival at the airport pick-up point is delayed, there is no surcharge. The drivers will check for delayed flights and alter the pick-up time accordingly. The taxi company does not charge for waiting time at airports.

Meeting with your driver

Yellow Cars will contact you 48 hours before you are due to arrive to tell you the name and telephone number of your driver.

Your driver will arrive at the airport terminal three hours after the landing time of your aeroplane to allow for the immigration process. When you have exited the customs area and have collected your luggage, you should then call your driver who will tell you of their exact location so that you can meet up.

If you are unable to meet up with the driver on arrival, please telephone Yellow Cars on +44 (0) 115 981 8181.

Luggage

The taxi will be able to accommodate two medium-sized suitcases weighing up to 20kg per piece of luggage plus one small piece of hand luggage - maximum size of 56cm x 45cm x 25cm.

If you exceed this luggage allowance, you will need to tell Yellow Cars at least 48 hours before your taxi journey so that they can arrange for a larger vehicle to collect you. This will be at extra cost to the journey prices above.

COVID-19 safety

  • You may only share a taxi with three other students if you all come from the same household bubble in your home country. You will not be able to travel with others in a taxi even if you're going to be in a future household bubble with them.
  • Wear a face covering or mask at all times when inside the taxi.
  • Carry your own luggage.
  • We'd recommend that you bring hand sanitiser gel for use during your journey.

Change of booking / cancellation

You can cancel your booking, without financial penalty, up to five days in advance of your booked taxi.

If you have further questions, please email Yellow Cars on info@yellowcars.net or telephone  on +44 (0) 115 981 8181.

Legal agreement

Nottingham Trent University will make every reasonable effort to assist you with your booking and assist you in resolving any difficulties that you might encounter in connection with your taxi booking. However, you should be aware that when you book the taxi pick-up service, you are entering into an agreement with Yellow Cars Ltd (not the University).

Still need help?

+44 (0)115 941 8418