Protecting the privacy and security of your personal information
Information about how Student Support Services protects the privacy and security of personal information it holds.
Student Support Services is committed to protecting the privacy and security of your personal information and we follow NTU’s policies that strictly adhere to the UK General Data Protection Regulation (UK GDPR), Data Protection Act of 2018 and Data Use and Access Act of 2025. We'll treat your personal details with respect and keep them safe.
All personal information and case records are stored securely, and we operate our services in line with the NTU Student Privacy Notice and NTU Admissions Privacy Notice.
Student Support Services will not share personal information you have given to us with a third party outside of the University without your consent except in certain circumstances which are highlighted in the NTU Student Privacy Notice and NTU Admissions Privacy Notice.
These include where the provision of such information is required by law or if we have concerns regarding your safety or the safety of others.
Personal information you provide to us may be shared with members of specialist staff within Student Support Services at the University to enable us to provide appropriate support.
In certain circumstances, in order to provide accurate and comprehensive advice, we may need to liaise with other university services and academic schools to ensure you get correct advice and appropriate support. Any information you have given to us will only be shared on a need-to-know basis.
A connected approach to student support across the University
In line with NTU’s Student Privacy Policy, limited information about your contact with Student Support Services will be shared with authorised NTU colleagues where necessary to support your wellbeing, provide co-ordinated support, enhance your student experience, and facilitate appropriate interventions.
A Student Support Summary screen in MyStudentRecord is visible to authorised staff within professional services and academic schools whose roles require access in order to support students and manage their educational experience. An example of the screen can be found below.
The summary will show which overarching service you have engaged with and when you last engaged. To preserve privacy, it does not include details of why you engaged with a service or precisely which team/service has supported you. For example, if you had contact with the counselling service, the summary would only show that you’d had contact with ‘Health & Wellbeing’ services.
The summary only displays a high-level record of engagement and does not disclose detailed support needs, clinical information, counselling content, disability assessments or case notes. Detailed case notes, correspondence and records of interactions remain available only to authorised Student Support Services colleagues.