The Ask NTU Hubs
Do you have a question? Our Ask NTU Hubs can help!
These teams offer you a wide range of support and advice and help you get the most out of University life. They’ll be able to direct you to the right people to get help, including:
- Enquiry Services
- Employability
- Wellbeing
- Finance and banking
- Admissions
- Academic Registry
- Immigration and Compliance
- Accommodation
- Card Services
Our Ask NTU enquiry team can resolve most enquiries over the phone and via email. Get in touch with us on:
- enquiries@ntu.ac.uk
- Or by phoning 0115 848 2999.
If you would like to speak to someone in person, visit our teams across our campuses.
Ask NTU Hub
City Campus
Ask NTU Hub
Central Court
Newton/Arkwright building
Goldsmith Street
Nottingham
NG1 4BU
Opening times
- In term time: 9 am to 4 pm, Monday to Friday.
- Out of term time: 9 am to 4 pm, Monday to Friday.
Services are closed at weekends, on bank holidays, and on university closure days.
Clifton Campus
Ask NTU Hub
Pavilion building
Clifton Campus
Clifton Lane
Nottingham
NG11 8NS
Opening times
- In term time: 9 am to 4 pm, Monday to Friday.
- Out of term time: 9 am to 4 pm, Monday to Friday.
Services are closed at weekends, on bank holidays, and on university closure days.
Brackenhurst Campus
Brackenhurst Student Services Centre
Bramley Building
Brackenhurst Campus
Southwell
Nottinghamshire
NG25 OQF
Opening times (term time)
- Monday to Thursday – 8.30 am to 5 pm.
- Friday – 8.30 am to 4.30 pm.
NTU London Campus
NTU London Social Space
41 Commercial Road
London
E1 1LA
Students can contact also contact the team on studentserviceslondon@ntu.ac.uk or 0203 0345 652.
Opening times (term time)
- Monday to Thursday – 9 am to 5.30 pm
- Friday – 9 am to 5 pm
Let us know what you think
The Ask NTU Hub team need your feedback
You'll receive a customer satisfaction survey by email after we've completed your enquiry. Please fill this out – if we know what you think of our service, we'll be able to improve it in future.
Our complaints procedure
Our complaints policy is in-line with the University-wide policies. Our complaints procedure aims to resolve issues within a reasonable time limit.
If you have an immediate or urgent problem, speak to a Ask NTU Hub. We'll try to put things right for you straight away.
Our customer service charter
Our customer service charter outlines our commitment to delivering high-quality service. It tells you from the outset what you can expect from our services.
We commit to putting you first and giving excellent customer service. That’s why we promise to:
- deliver high-quality, accessible services that meet your needs,
- be friendly, polite and professional, putting you first,
- give you accurate and comprehensive information,
- ensure cleanliness, comfort and security.
We review our charter every year. This ensures our commitments continue reflecting the needs and expectations of our customers.