Complaints and appeals for PGR

Learn more about the steps to submit a complaint or appeal.

In the unfortunate event that you face an issue during your studies, or if you are concerned about an aspect of your doctoral experience, your first action should be to discuss the matter with your Director of Doctoral Programmes. They will be able to offer you support and guidance to resolve the matter. If this is not possible or you have no alternative, then you're able to use the complaints procedure to bring the issue to the attention of relevant staff. Before submitting a complaint, please familiarise yourself with the PGR Code of Behaviour and the Research Degrees Handbook.

The complaints procedure can be found in the NTU Quality Handbook (section 17F). Please make sure your complaint is raised first at local level within 60 working days from the incident or cause for concern by emailing NTU Doctoral's dedicated inbox at rdcomplaintsandappeals@ntu.ac.uk, to request a Level 1 Complaint Form. This first phase allows our team to investigate the matter impartially and enables us to offer early resolution.

If you would like to appeal a decision made by your School Research Degree Committee related to performance and progress, follow the steps outlined in the procedure in the NTU Quality Handbook (section 17F).