Student Finance Advisers
Our Student Finance Advisers can help you with funding and money queries you may face while at university. Find out how to get in touch or make an appointment. Please read this page in full before making your booking.
How our Student Finance Advisers can help
We provide comprehensive advice on:
- eligibility and entitlement to student funding for further education, undergraduate and postgraduate courses
- funding for EU or EEA students with an EU Withdrawal Scheme status
- application procedures
- money management and budgeting
- social security welfare benefits
- scholarships and bursaries
- hardship funds and emergency funding
- the financial implications of taking a break from your studies
- the financial implications of transferring courses, institutions, repeating or withdrawing
- funding eligibility for those who have previously studied in higher education
- funding for those looking to study abroad or undertake a work placement
- financial support for care leavers and estranged students
- financial support for those with:
- children
- a dependent adult living with them
- long-term ill-health or a disability.
Please note that we're unable to help with:
- setting up or changing payment arrangements
- funding arrangements for international students
- querying or challenging tuition fees
- academic queries or appeals
- dealing with debts and benefit overpayments.
- advice on regulated financial products and services - such as pensions, investments, loans and credit cards
What you can expect from your appointment
We aim to:
- provide comprehensive, objective, accurate and up-to-date finance-related information and advice
- treat you in a fair, professional and non-judgmental manner
- provide a confidential space
- inform you promptly when there are any developments regarding a case we are advising you on.
You can choose to have someone with you during your appointment. This can be an independent observer, family member or friend.
Your situation may require advice beyond our area of expertise. If so, we'll give you details of other organisations more qualified to assist you. These other organisations may be internal or external.
What we expect from you
We expect you to:
- contact the service as soon as it becomes clear you need, or will need, our help
- keep to any appointments you've arranged with the service
- notify us if you are no longer able to attend or no longer need our help
- arrive promptly for your appointment
- act on any advice given
- respond promptly to requests from our team about cases we're assisting you with
- inform us immediately of any change in circumstances
- act upon and follow all agreed action points by the time agreed.
It's especially important you give us a full and accurate account of your situation. The quality of our advice is dependent on the information you provide.
How to book your money advice appointment
We offer confidential appointments in person (City, Clifton and Brackenhurst campuses) or via MS Teams. Please check both calendars to see our full availability. If you're struggling to find an appointment, please get in touch with us.
How to get the most from your appointment
- Please check both booking calendars (in-person and MS Teams) to find the most convenient appointment.
- When booking, please include as much information as possible about your situation. We may need to research your query before your appointment.
- Make sure you arrive for your appointment/join Teams five minutes before the meeting is due to start. Also, ensure that you have all relevant information/paperwork to hand.
- If you can no longer make the appointment, please cancel as soon as possible. Another person may be able to take that slot.
- We’re here for you. Please ask as many questions as you need.
Please only book one appointment. We're likely to cancel any multiple bookings without prior agreement.
Appointments are for queries of a more complex or detailed nature. Contact us for further guidance if:
- you have a general funding enquiry, or
- you're not sure whether you need an appointment.