Student Finance Advisers

Our Student Finance Advisers can help you with funding and money queries you may face whilst at university. Find out how to get in touch or make an appointment.

How our Student Finance Advisers can help

We provide comprehensive advice on:

  • eligibility and entitlement to student funding for further education, undergraduate and postgraduate courses
  • funding for EU or EEA students with an EU Withdrawal Scheme status
  • application procedures
  • money management and budgeting
  • social security welfare benefits
  • scholarships and bursaries
  • hardship funds and emergency funding
  • the financial implications of taking a break from your studies
  • the financial implications of transferring courses, institutions, repeating or withdrawing
  • funding eligibility for those that have previously studied in higher education
  • funding for those looking to study abroad or undertake a work placement
  • financial support for those with:
    • children
    • a dependent adult living with them
    • long-term ill-health or a disability.

Please note that we're unable to help with:

  • setting up or changing payment arrangements
  • funding arrangements for international students
  • querying or challenging tuition fees
  • academic queries or appeals
  • dealing with debts.

What you can expect from your appointment

We aim to:

  • provide comprehensive, objective, accurate and up-to-date finance-related information and advice
  • treat you in a fair, professional and non-judgmental manner
  • provide a confidential space
  • inform you promptly when there are any developments regarding a case we are advising you on.

You can choose to have someone with you during your appointment. This can be an independent observer, family member or friend.

Your situation may require advice beyond our area of expertise. If so, we'll give you details of other organisations more qualified to assist you. These other organisations may be internal or external.

What we expect from you

We expect you to:

  • contact the service as soon as it becomes clear you need, or will need, our help
  • keep to any appointments you've arranged with the service
  • notify us if you are no longer able to attend or no longer need our help
  • arrive promptly for your appointment
  • act on any advice given
  • respond promptly to requests from our team about cases we're assisting you with
  • inform us immediately of any change in circumstances
  • act upon and follow all agreed action points by the time agreed.

It's especially important you give us a full and accurate account of your situation. The quality of our advice is dependent on the information you provide.

How to book your money advice appointment

We can help current and prospective students of Nottingham Trent University.

We currently hold appointments over Microsoft Teams.

In person appointments at City, Clifton, Brackenhurst and Mansfield campuses will commence week commencing Monday 16 October.

If your query is urgent please email Student Financial Support or call us on 0115 848 2494.

Appointments last 25 minutes and are completely confidential. You must book your appointment in advance. We release appointments one week in advance. If you can't find an appointment, it's likely that all released booking slots have been taken. New slots are released each weekday.

Book your Microsoft Teams appointment

Please only book one appointment. We're likely to cancel any multiple bookings without prior agreement.

Appointments are for queries of a more complex or detailed nature. Contact the Student Financial Support team for further guidance if:

  • you have a general funding enquiry, or
  • you're not sure whether you need an appointment

If you require an in-person appointment before Monday 16 October please contact us, we will try and accommodate your request at any Nottingham campus. Please note that this may take a few days to arrange.

You can email Student Financial Support or call us on 0115 848 2494.

  • Last updated: 25/09/2023