Contact the Student Money Team

Have questions about tuition fees or need support with your finances? Find out how to get in touch with us and what support we offer.

We can help

Keep your finances on track with expert guidance, advice and support.

Please note that NTU will never request financial details or payment over the phone. If you receive a call like this, end the call immediately. If you think you have fallen victim to a scam, please get in touch. Find out more about cybersecurity and keeping safe online.

How to get help

Opening hours

The Student Money Team is open:

Monday to Thursday, 9 am to 5 pm
Friday, 9 am to 4.30 pm.

Visit our website

The ‘Money, Fees and Funding’ pages on Student Hub contain information on a range of topics and many pages include useful links and informative videos to help guide you. This makes them a great place visit at any hour of the day. If you can’t find the answer to your question, or want to speak to someone, then there are a number of ways to get in touch with us.

In-person help - City Campus drop ins

Date	Where can you find us?	Opening times
Friday 11th September until Wednesday 23rd September (City campus) Friday 11th September until Friday 18th September (Clifton campus)	NTU Enrolment event, City campus (Newton building) & Clifton campus (Pavilion)	10 am - 4 pm
Thursday 24th September & Friday 25th September	Support & Wellbeing hub, Ground floor, Newton building, City campus	10 am - 4 pm
Monday 28th September onwards	Support & Wellbeing hub, Ground floor, Newton building, City campus	1 pm - 4 pm

Information by email

If you email the team, we can provide you with basic information and links to useful resources on our website. While we can’t provide full advice by email, our template emails cover a wide variety of topics and questions.

Advice line

You can call +44 (0)115 848 2494 with any money-related questions you may have. If we can’t answer your question immediately, we can refer you to an adviser for more specialist advice and may also direct you to useful resources on our website.

Money advice appointments

Due to our work supporting NTU enrolment, appointments will not be available until Monday 28 September.

If your query is to to with your Student Finance funding, you may wish to contact your national Student Finance service directly.

You will be able to self-book appointments for the week commencing 28th September from the 21st September.

Feedback and complaints

We welcome any feedback on our service, so please feel free to email us. If you're not satisfied with our response, you can find out how to make a complaint .

Tuition Fee / Accommodation payment queries

Please note, if you are not a home undergraduate student, funded by your national Student Finance Service, we are unable to assist you with any questions relating to the payment of your tuition fees, so please contact the Finance Department:

In person:            Ask NTU desk, Central Court, Newton/Arkwright building (Mon–Fri, 10 am–4 pm)
Telephone:          +44 (0)115 848 6500
Online:                 Finance Income Request · NTU Support

You can find specific guidance and advice on:

money management and budgeting,
eligibility for and entitlement to government and non-government student funding for:
bursaries and scholarships,
support funds and emergency funding,
money for those with children or a dependent adult living with them,
money for those with long-term ill health, disability, or specific learning differences,
the financial implications of transferring courses or universities, repeating, taking a break in study or withdrawing,
advice on funding eligibility for those who have previously studied in higher education,
financial advice for those looking to:
- study abroad or
- undertake a work placement,
funding for EU students or EEA migrant workers,
welfare benefits,
Federal Student Aid and other loans for US and Canadian students.