Contact the Student Money Team
Have questions about tuition fees or need support with your finances? Find out how to get in touch with us and what support we offer.
We can help
Keep your finances on track with expert guidance, advice and support.
Please note that NTU will never request financial details or payment over the phone. If you receive a call like this, end the call immediately. If you think you have fallen victim to a scam, please get in touch. Find out more about cybersecurity and keeping safe online.
How to get help
Opening hours
The Student Money Team is open:
- Monday to Thursday, 9 am to 5 pm
- Friday, 9 am to 4.30 pm.
Visit our website
The ‘Money, Fees and Funding’ pages on Student Hub contain information on a range of topics and many pages include useful links and informative videos to help guide you. This makes them a great place visit at any hour of the day. If you can’t find the answer to your question, or want to speak to someone, then there are a number of ways to get in touch with us.
In-person help - City campus drop-ins
The City campus is our main hub for money advice. We operate a drop-in service five days a week. You do not need to study at City campus to visit us, everyone is welcome.
| Date | Where can you find us? | Opening time |
|---|---|---|
| Mondays to Fridays | Support & Wellbeing hub, Ground floor, Newton building, City campus | 1 pm - 4 pm |
Clifton campus drop-in
| Date | Where you can find us? | Opening time |
|---|---|---|
| Mondays | George Eliot reception | 11 am - 12 pm |
Brackenhurst campus drop-in
| Date | Where can you find us? | Opening time |
|---|---|---|
| Mondays | Bramley reception | 2pm - 3pm |
Information by email
If you email the team, we can provide you with basic information and links to useful resources on our website. While we can’t provide full advice by email, our template emails cover a wide variety of topics and questions.
Advice line
You can call +44 (0)115 848 2494 with any money-related questions you may have. If we can’t answer your question immediately, we can refer you to an adviser for more specialist advice and may also direct you to useful resources on our website.
Please also note that our advisers are unable to take calls for large parts of the day because we are working with students in our drop-ins and appointments.
Money advice appointments
We can help with most questions at our drop-ins. It is often far faster to resolve your query this way. Our main service is based at City campus where we offer drop-ins five days a week.
If your issue is more complex in nature, you can book an appointment with one of our friendly Money Advisers. We offer appointments at Brackenhurst, City and Clifton campuses. If you prefer, you can also speak to us by MS Teams or by telephone. If you're not sure if you need an appointment, please visit our drop-in service or contact us by telephone or e-mail.
Where to find your appointment
- City campus - Support & Wellbeing Hub, ground floor, Newton building (Monday, Tuesday, Thursday, Friday)
- Clifton campus - George Eliot building (in between the Pavilion and the Health and Allied Professions Centre) (Monday)
- Brackenhurst - Bramley reception (Monday)
- Teams/Telephone - (Monday, Tuesday, Wednesday, Thursday).
Feedback and complaints
We welcome any feedback on our service, so please feel free to email us. If you're not satisfied with our response, you can find out how to make a complaint .
Tuition Fee / Accommodation payment queries
Please note, if you are not a home undergraduate student, funded by your national Student Finance Service, we are unable to assist you with any questions relating to the payment of your tuition fees, so please contact the Finance Department:
In person: Ask NTU desk, Central Court, Newton/Arkwright building (Mon–Fri, 10 am–4 pm)
Telephone: +44 (0)115 848 6500
Online: Finance Income Request · NTU Support
You can find specific guidance and advice on:
- money management and budgeting,
- eligibility for and entitlement to government and non-government student funding for:
- bursaries and scholarships,
- support funds and emergency funding,
- money for those with children or a dependent adult living with them,
- money for those with long-term ill health, disability, or specific learning differences,
- the financial implications of transferring courses or universities, repeating, taking a break in study or withdrawing,
- advice on funding eligibility for those who have previously studied in higher education,
- financial advice for those looking to:
- study abroad or
- undertake a work placement,
- funding for EU students or EEA migrant workers,
- welfare benefits,
- Federal Student Aid and other loans for US and Canadian students.
-
Bursaries and scholarships
NTU offers a range of bursaries and scholarships. Check if you are eligible, how to apply, when they are paid and who to contact for further information.
-
Managing your money
Take control of your finances. Get support and advice on managing your money while studying.
-
Funding for independent students
This page outlines how you can secure independent student status for your student finance. This information is for Home (UK) students.