Steps to stay safe from energy efficiency scams
Published: 13/10/2022
Things are pretty expensive right now and there’s been a surge in energy efficiency scams offering money back and the chance to apply for grants.
Scammers are using social media, text messaging and emails posing as Ofgem or other UK government agencies, to trick users into providing bank details.
What should I look out for?
Even if you don't directly pay for energy yourself, be wary of any random and unsolicited texts, emails and messaging on social media asking you to apply for a energy bill ‘discount’ with links provided to submit details. These links will take you to sites which have been created to copy the look and feel of the Government’s website.
See right for an example of a scam text message and website:
Some of the fake websites which scammers are using include:
- energy-bill-online.com
- myenergybillonline.com
- rebate-ogem.com
- totalsolutions24-7.co.uk
Don't give out your details
No matter how an offer reaches you, there are very few occasions where there’s a legitimate need to hand over your bank account, payment card or personal details.
If you’re living in NTU halls of residence, the accommodation fees you pay already include utilities, so you should never be asked to pay an additional bill or apply for a support scheme.
What should I do to stay cyber secure?
- If you have any doubts about a message, contact the organisation directly.
- Don't use the numbers, links, or addresses in the message, use the details from the organisation’s official website.
- Your bank or any other official source will never ask you to supply personal information via email.
The use of text messages in scams has become increasingly common as it is harder to differentiate between genuine and fake messages. This is called smishing (SMS phishing).
I think I've fallen victim to a scam
Please report this to the Digital Technologies service desk.
You can also forward suspicious text messages to 7726. If you believe you’re the victim of online fraud, you can report this on the Action Fraud website or by calling 0300 123 2040.