Returning students accommodation incentive

• Student must complete their booking, including signing their licence agreement.
• Student is verified as a Returning student, in year 2, 3, 4 of studies. Students in year 1 are not eligible for this offer.
• The verified student must arrive and collect keys for the room booked in the eligible hall.
• The verified student must have made payment for the first rental instalment in full as defined in the payment schedule.

Spin the Wheel – Terms & Conditions 2026/27

1. Eligibility

1.1. The Spin the Wheel campaign is open to current Nottingham Trent University (NTU) students in their first, second, or third year (classified as “returners”) who are not commencing a new course in the 2026/27 academic year and who book a room in UPP Halls for a minimum term of 44 weeks, starting in September 2026, at participating NTU accommodation for the academic year 2026/27.

1.2. To qualify, eligible bookings must be completed and signed between 1 January 2026 and 31 August 2026.

2. How to participate

2.1. Eligible students will be invited to spin the prize wheel only after they have:

• Signed their licence agreement, and
• Received confirmation that they have passed the 7-day cooling-off period.

2.2. The prize wheel spin must take place by 31 August 2026, in person at the relative UPP Halls reception.

2.3. Each student is entitled to one spin of the prize wheel only.

3. Prizes

3.1. The following prizes are available to be won:

• £100 Amazon or Tesco/Sainsbury’s voucher
• Free summer storage
• Free room cleaning package (single use)
• £20 Deliveroo voucher
• £5 Costa Coffee voucher
• Snack / sweet bundle
• “Mystery” prize

3.2. All prizes are awarded at random. Prizes are subject to availability and cannot be exchanged, refunded, or redeemed for cash or alternative rewards.

3.3. UPP Accommodation Services reserves the right to withdraw the Spin the Wheel campaign at any time and prevent any further spins.

4. Prize-specific terms

£100 Amazon or Tesco/Sainsbury’s voucher

• Provided as a digital voucher code.
• Distributed either in person or via email within 14 days of winning.
• Subject to the voucher provider’s own terms and conditions.

Free summer storage

• Covers storage during the gap between an academic year 2025/26 44-week tenancy ending and a new academic year 2026/27 tenancy beginning (typically summer 2026 to September 2026).
• Maximum worth of £120.
• Applies only to eligible students continuing into UPP-managed accommodation for the 2026/27 academic year.
• No cash alternative is available.
• Items will not be stored after the start of the 2026/27 check in weekend. If students do not return to start their 2026/27 contract for any reason, they must organise the collection of their possessions.
• UPP are not responsible for the loss/damage of stored items.
• General Storage in Room T&Cs are displayed below.

Free room cleaning package (single use)

• Covers one clean of the student’s room only.
• Value: £39 for Ensuite/Standard rooms or £59 for Studio rooms.
• The student must arrange the cleaning in advance with the on-site reception team.
• Cleaning will be carried out at a time determined by the site team, subject to availability and operational constraints.
• The site team has final discretion over the timing, scope, and standard of the clean.
• General cleaning services T&Cs are displayed below.

£20 Deliveroo voucher

• Provided as a digital voucher code.
• Distributed either in person or via email within 14 days of winning.
• Standard Deliveroo terms and conditions apply.

£5 Costa Coffee voucher

• Provided as a digital voucher code.
• Distributed either in person or via email within 14 days of winning.
• Subject to Costa Coffee’s standard terms and conditions.

Snack / sweet bundle

• Provided as a physical item, at UPP’s discretion.
• Contents may vary and are subject to availability.
• No cash or alternative substitution is available.

Mystery prize

• Awarded at random.
• No monetary value.
• Non-exchangeable and non-refundable.
• No cash or alternative substitution is available.

5. General terms

5.1. All prizes are non-transferable and must be claimed in the manner and timeframe specified by UPP Accommodation Services.

5.2. UPP Accommodation Services reserves the right to substitute any prize with an alternative prize of equal or greater value where necessary.

5.3. All participants must remain compliant with NTU Accommodation and UPP booking, licence, and payment policies to retain eligibility for any prize awarded.

5.4. UPP Accommodation Services retains ultimate authority over the issuance of prizes and reserves the right to withhold or revoke a prize if cheating, manipulation, or misuse of the campaign is suspected.

6. Additional conditions

6.1. UPP Accommodation Services reserves the right to amend, suspend, or withdraw the Spin the Wheel campaign and/or prize offerings at any time without prior notice.

6.2. By participating in the Spin the Wheel campaign, students confirm their acceptance of these terms and conditions.

6.3. UPP Accommodation Services accepts no liability for technical issues, system failures, or delays that may affect participation or prize delivery.

For further details relating to incentives or prize administration, please contact UPP Accommodation Services at upphallsntu@upp-ltd.com.
For booking-related enquiries, please contact NTU Accommodation Services at accommodation@ntu.ac.uk.

Cleaning services T&Cs

UPP RESIDENTIAL SERVICES LIMITED (URSL).

Standard Terms and Conditions of online payments/cleaning services

1.Contract

1.1 These Terms and Conditions are presented within the Home@Halls app. You must read and accept them before confirming your purchase. By selecting a cleaning package and completing payment, You agree to these terms.

1.2 A contract is formed between You and URSL, acting as the service provider, once full payment has been made via Stripe through the Home@Halls app.

1.3 Payment is processed via Stripe and held by URSL. The contract for the provision of cleaning services is formed between You and URSL.

1.4 The cleaning package selected includes 17 fortnightly cleaning sessions over the duration of your contract.

1.5 A detailed Cleaning Specification outlining the scope of each clean is show at the end of this document in definitions and forms part of this agreement. You must review this before accepting.

1.6 All cleaning services will be performed with reasonable care and skill.

1.7 Refunds will not be given should You leave the university or halls early.

2. Your Booking Requirements

2.1 You must:

Keep your room tidy and accessible

Remove valuables and personal items from surfaces

Avoid excessive clutter or rubbish

2.2 If your room does not meet these conditions, the clean will not be carried out and no refund will be issued.

2.3 Cleaners will not move personal belongings or clean around valuables. You are responsible for securing them.

2.4 You may indicate a preferred cleaning day at booking. While URSL will attempt to meet this, dates are not guaranteed.

2.5 In the event that URSL is unable to deliver a scheduled cleaning session due to unforeseen circumstances (such as staff illness or operational disruption), URSL will make reasonable efforts to reschedule the clean at the earliest available opportunity. Where rescheduling is not possible, a pro rata refund may be offered at URSL’s discretion.

3. Rates, VAT and Payment

3.1 The rate for the cleaning package chosen, as started at the time of booking, shall apply to your booking. All prices include VAT at the applicable rate.

3.2 All payments must be made in full and upfront at the time of booking via Stripe.

3.3 The total number of cleaning sessions is fixed and will reflect any planned exclusions e.g. Christmas or Easter breaks. This is detailed in point 1.4 of the T&Cs

3.4 No refunds will be provided if:

• You leave the accommodation early
• You miss a clean
• The room was not suitable for cleaning
• You choose not to use the full package

3.5 Cleaning packages are non-transferable and cannot be resold.

3.6 When you purchase a cleaning package, your card details will be securely stored by our payment processor (Stripe) in accordance with applicable data protection laws.

3.7 If we identify that you have purchased a package that does not match your room type (e.g. booking a non-ensuite package for an ensuite room), we reserve the right to:

• Charge the additional cost to the stored card if the package selected was underpriced for your room type, or
• Refund the difference to the original payment method if the selected package was overpriced. URSL will notify you in writing before making any such adjustment 6.2 Our liability for any loss is limited to twice the amount paid for your package. We are not liable for: 6.2.1 Loss of personal items not removed before cleaning
• 6.2.2 Missed cleans due to Your non-compliance
• 6.2.3 Indirect or unforeseeable losses

4. Changes and Cancellation

4.1 Once payment is made, your package is non-cancellable and non-refundable, except where legally required.

4.2 Requests to reschedule cleans must be made directly with the on-site residence team at reception. While URSL will try to accommodate changes, these are not guaranteed.

5. Complaints Procedure

5.1 Complaints must be submitted in writing to your on-site residence team within 2 working days of the issue. Complaints raised after this period may not be reviewed. Contact details can be found within the Home@Halls app or by visiting your halls reception.

6. Legal and Liability

6.1 These terms do not affect your statutory consumer rights.

6.3 Nothing in these terms limits liability for death, personal injury, fraud, or any other matter which cannot legally be excluded.

6.4 These terms are governed by the laws of England and Wales.

6.5 No third party has rights under the Contracts (Rights of Third Parties) Act 1999.

6.6 The terms applicable to your booking are those displayed in this document. We may update these terms from time to time. For more information on your statutory rights see Consumer advice - GOV.UK (www.gov.uk) or call 0808 223 1133.

7. Questions / Complaints

If you have any question or complaint in relation to your Booking, or these terms please contact us as soon as possible and we will aim to respond to your complaint within 5 working days. Contact details can be found within the Home@Halls app, or by visiting your halls reception.

8. Data Protection

Your personal data for the purpose of providing you with cleaning services within your student accommodation. For further information including Our group companies process personal information please see our policy details here; Our Policies - UPP Ltd (upp-ltd.com) 3

9. Definitions

In these Online payment terms and conditions, the words in the column on the left have the meanings given in the column on the right. You will know when a word with a special meaning has been used, because it will have an initial capital letter, even if it appears in the middle of a sentence.

Booking Confirmed cleaning package purchased via the Home@Halls App.

Cleans The individual cleaning sessions included in your package.

Cleaning

Standard Terms and Conditions of Storage in Room

1. Contract

1.1 These Terms and Conditions are presented at the time of requesting storage in room. You must read and accept them before confirming your purchase. By completing payment, You agree to these terms.

1.2 A contract is formed between You and URSL, acting as the service provider, once full payment has been made via Square.

1.3 Payment is processed via Square and held by URSL. The contract for the provision of cleaning services is formed between You and URSL.

1.4 Items in your room are left at your own risk. URSL accept no responsibility/liability for any items stored within your room.

2.            Your Booking Requirements

2.1 You must provide up to date contact information, including a valid mobile phone number.

2.2 You are required to check out of your room on the final day of your licence agreement – you must return all keys to Reception by 10 am on this date. You will be issued with a notice for you to place on the door of your new room. Failure to display may result in your belongings being disposed of. After 10 am on this date you will not be granted access again until the start of your 2026/27 licence

2.3 Maintenance, Housekeepers, and Contractors will be entering your room to perform planned and statutory works. Your room will be cleaned but will always remain secure.

2.4 All items stored must be within boxes in your room. All items not stored in the boxes will be disposed of without notice.

2.5 Perishable items must not be stored in the room.

2.6 It is strongly recommended that valuable items should not remain in the room.

2.7 Your insurance with Endsleigh will cover your items for up to 60 days from the point of your departure. If you leave prior to your contract end date, there is potential that your belongings will not be insured for a period

2.8 If you are not returning to the same room for the 2026/27 academic year then all belongings must be removed by the date agreed between You and URSL. Failure to do this may result in belongings being disposed of, or, will result in additional charges of £50 per week. Pro-rata’d accordingly and payable on collection.

3.            Rates, VAT and Payment

3.1 The rate for the storage in room, as started at the time of booking, shall apply to your booking. All prices include VAT at the applicable rate.

3.2 All payments must be made in full and upfront at the time of booking via Square.

3. No refunds will be provided unless agreed in exceptional circumstances by URSL

4.            Questions / Complaints

If you have any question or complaint in relation to your Booking, or these terms please contact us at summerbookings@upp-ltd.com as soon as possible and we will aim to respond to your complaint within 5 working days. 2

5.            Data Protection

Your personal data will be stored for the purpose of providing you with storage facilities within your student accommodation. For further information including Our group companies process personal information please see our policy details here; Our Policies - UPP Ltd (upp-ltd.com)