Higher Education Achievement Report (HEAR)
Your Higher Education Achievement Report, otherwise known as a HEAR, is an electronic document which records your achievements during your time at NTU.
What is a HEAR?
A HEAR (Higher Education Achievement Report) is a transcript issued to students at NTU on eligible courses. It's an online report of your academic and additional achievements during your time at university.
Your HEAR is available from Gradintelligence. This is a secure third-party platform which will allow you to view and share your HEAR when you apply for jobs, placements, or further study. This means that the recipient can be certain that the data in your HEAR is accurate and has been confirmed by NTU.
Undergraduate students will be able to see a draft version of your HEAR throughout your time at NTU; this will become a final electronic document once your degree classification has been confirmed at the end of your final year. HEARs are updated at the start and end of each academic year, following results confirmation at Exam Boards and exam results publication dates. Please check your HEAR at the end of each academic year to ensure any updates necessary can be made in a timely manner prior to your graduation.
Postgraduate students should receive their Final HEAR at the end of their course, in January or September as appropriate.
We have been providing HEARs to Full Time Undergraduate students who graduated from Summer 2016 onwards, and Part Time and Postgraduate students who graduated from Winter 2025 onwards, but if you studied earlier than this please get in touch and we may be able to provide you with a HEAR, or advice on obtaining a transcript of your studies: HEAR@ntu.ac.uk
Students of most NTU courses are now eligible for a HEAR, with the following exceptions:
- Pre-2004 awards.
- Partnership/franchise/validation courses.
- Short courses and non-award bearing courses.
- Postgraduate research (PhD) courses.
- Legal Practice LLM Courses.
For those on non-HEAR eligible courses, please contact ntutranscripts@ntu.ac.uk for advice. Please include your name, date of birth, course, date of award, and student number if you still have it.
How do I access my HEAR?
You can view your HEAR online on the Gradintelligence website.
If it is your first time using Gradintelligence, check your NTU Email for an activation link - if you did not receive an activation email, or your activation link has expired, please contact HEAR@ntu.ac.uk to request a new one, and we will be happy to assist or advise.
If your account is linked to your NTU email you may need to change this after graduating to be able to continue accessing your HEAR. If you need help with this, please contact Gradintelligence.
Extra and co-curricular activities
From the academic year 2026-27 onwards, extra and co-curricular activities will be available to view in the Live, Learn, Work portal rather than on your HEAR.
If you have any questions regarding running or participating in activities, please contact LLWActivities@ntu.ac.uk.
Supporting your employability
You can contact our Employability team for more advice on building your CV to showcase all of your skills and experience.
NTU’s Employability team is here to support you and help you to find opportunities that can be included in your HEAR. They can help with careers advice, job searching, CV building, interview practice and preparation and much more.
You will also find free job search tools available within Gradintelligence, as well as the option to complete your profile to add any external work experience or activities you have completed.
Frequently Asked Questions
What if I don't have a HEAR?
We have been providing HEARs to full time Undergraduate students from Summer 2016 graduations onwards, and part time and postgraduate students from Winter 2025 graduations onwards. Please check your NTU Email for your account activation link or contact HEAR@ntu.ac.uk to receive a new link.
If you graduated earlier than this, please get in touch and we may be able to provide you with a HEAR or advice on obtaining a transcript of your studies: HEAR@ntu.ac.uk.
If you are not eligible to have a HEAR please view our transcripts information or contact us for advice on receiving your transcript.
Why does my module aggregate show 3LOW, but my coursework shows a higher mark?
This applies to repeat modules which are capped, as the minimum pass grade for a module is 3LOW.
I have activated my account but cannot log in to Gradintelligence
Visit Gradintelligence and click on the ‘Can’t log in’ link, which will help you retrieve your username and/or password.
If you have any further problems logging in, or with multi-factor authentication, please contact Gradintelligence for support or follow the Gradintelligence account recovery process to gain access to your account.
Can I/NTU share my HEAR with my employer?
You can share your HEAR with anyone – simply log in to your Gradintelligence account and select the 'share' option on the document, and follow the steps.
The recipient will receive an email with the subject line 'Gradintelligence Data Access Token' sent from 'Gradintelligence Document Services <documentservices@gradintel.com>'. You choose how many times your HEAR can be viewed, how long your link will stay live, and if you wish to be notified when your document has been viewed.
As this is a self-service system, there is no need for NTU to share your HEAR with anyone. Gradintelligence is a secure portal and sharing your HEAR through this platform means that NTU has verified the data as accurate. If your employer, new university, or embassy require confirmation of your studies direct from NTU then please contact ntutranscripts@ntu.ac.uk for an NTU transcript to be sent on your behalf, or purchase a Verification Letter from the NTU Online Store . Employers and embassies etc. can also request academic verification via HEDD (Higher Education Degree Datacheck).
Can I have an authorised printed copy of my HEAR?
NTU won’t print HEARs as it is a self-serve online document. Please contact ntutranscripts@ntu.ac.uk if you require a paper copy of your transcript.
Can I have an error in my HEAR corrected after I graduate?
In most cases, the HEAR can be amended up to 12 months after the final document is issued. As it can take some time to make certain amendments, it is very important that you check your HEAR as soon as it becomes available so that we can provide the corrected document for you to use and share sooner rather than later.
Something is missing or incorrect on my HEAR
For module or results queries, please contact your lecturer, course or module leader, or Subject Administration team for assistance. If the results on your record are updated, contact HEAR@ntu.ac.uk to have your HEAR document updated.
If your placement information is missing or incorrect, please ensure it is correct on InPlace and contact the Employability team to amend if needed. Once the details on InPlace are correct, contact HEAR@ntu.ac.uk to have your HEAR document updated. If you completed a placement independently to your course at NTU, or a placement that is not handled via InPlace, we may not be able to include it in your HEAR.
Can you explain the module and results section of my HEAR?
Section 4.3 of your HEAR contains the grades you achieve in each module. Below is an explanation of what you'll see in this section:
- Your course end date will state ‘Not yet completed’ until you finish your course and your award is confirmed.
- Module code, title and credits will display the code and name of the module, and how many credits it is worth. (e.g. full-time undergraduate degrees are made up of 360 credits, 120 for each year of study)
- If you have undertaken a placement year this will appear as a module, but it isn't worth any credits as it is an additional option, and you'll receive the same degree as a student on the full-time equivalent course.
- See section 16 of the NTU Quality Handbook for more information on the grading scheme.
If you have questions about your grades, please contact your course leader or personal tutor.
Can you send my HEAR via World Education Services (WES)?
Yes, if your new institution only accepts documents submitted via WES then we can send your HEAR to them. Please contact HEAR@ntu.ac.uk to request this.
Please note you will need to download and complete section A of the WES Academic Record Request form and attach it to your request email. NTU will complete section B.
If additional documents are required, such as a certified copy of your certificate or a verification letter, these must be ordered separately from the online store. You must include the order confirmation number(s) in your request email for the additional documents to be included in the WES submission. Please contact regverification@ntu.ac.uk if you require further information on this process.