Issue when downloading the MyNTU app for new Android 17 users

Published: 07/09/2026

We're aware of an issue affecting some students who are trying to install the MyNTU app on Android devices.

The issue currently affects new users running Android 17 when attempting to download the app from the Google Play Store.

We have been informed by the supplier that the issue should be resolved by Thursday 10 September.

Students who already have the app installed, and those using any Android version below 17, are not expected to be impacted.

Our supplier has identified the issue and has submitted an updated version of the app to Google Play. We're currently awaiting approval and publication of the update.

If you're unable to install the MyNTU app, please access MyNTU through the web where possible.

If you have been affected by this and need to record attendance of sessions, please manually do this with your lecturer.

We apologise for any inconvenience and will provide a further update as soon as the revised app becomes available.

Thank you for your patience.