NTU Libraries maintain high quality customer service

Published: 12/12/2022

We’re excited to let you know that NTU Library has been successful in achieving annual re-accreditation of the Customer Service Excellence (CSE) award.

The award is a customer service quality mark which demonstrates the library’s commitment to providing you with the best service possible.

During the re-accreditation the assessor spoke with students and staff to test the library’s customer service delivery.

The contribution of library staff to instil a strong culture of customer service throughout all services was evident to the assessor, who noted that “the focus on the user is embedded throughout the organisation".

Let us help you smash it this year, with loads of options for support for every challenge you might face, NTU Library provide the highest level of support to help you achieve success with your academic studies. Don't forget to come along to your library if you need help - we look forward to seeing you.