Student Services Centres
The Student Services Centres (SSC) at NTU offer you a wide range of support and advice and help you get the most out of University life. Find out how to get the right support when you need it.
Our team are here to help you with:
- Student card collection for new or replacement cards.
- Enrolment support.
- PATHway drop-in service.
- Signposting to Student Support Services, departments and schools for support.
Our Customer Advisers can resolve most enquiries over the phone and via email. We strongly advise you to get in touch with us in advance. We'll let you know if you need to visit the centre.
Contact us
- For student card enquiries, please email cardservices@ntu.ac.uk or call 0115 848 2857.
- For password resets/enrolment, please email myntusupport@ntu.ac.uk or call 0115 848 2855.
- For general enquiries and access to other Student Support Services, please email student.support@ntu.ac.uk or call 0115 848 6060.
We’re here for you. See full details of what's provided by Student Support Services.
Student Services Centre customer advisers
We have customer advisers at our City, Clifton and Brackenhurst campuses.
Our advisers can provide support with:
- enrolment,
- signposting to specialist areas (i.e. wellbeing, finance support, disability),
- Student password support (MyNTU support),
- card access issues,
- new and replacement cards, and lots more.
For a full list of the services we offer, please speak to a front desk adviser. If you have a query about anything, we're here to help.
Contact us
- Telephone +44 (0)115 848 6060
- Email Student Services
Where to find us
City Campus
City Student Services Centre
Central Court
Newton/Arkwright building
Goldsmith Street
Nottingham
NG1 4BU
Opening times
- Monday to Thursday – 8.30 am to 5 pm.
- Friday – 8.30 am to 4.30 pm.
Clifton Campus
Clifton Support and Wellbeing Hub
Clifton Campus
Clifton Lane
Nottingham
NG11 8NS
Opening times
- Monday to Thursday – 8.30 am to 5 pm.
- Friday – 8.30 am to 4.30 pm.
Brackenhurst Campus
Brackenhurst Student Services Centre
Bramley Building
Brackenhurst Campus
Southwell
Nottinghamshire
NG25 OQF
Opening times (term time)
- Monday to Thursday – 8.30 am to 5 pm.
- Friday – 8.30 am to 4.30 pm.
London campus
NTU London Social Space and reception
41 Commercial Road
London
E1 1LA
Students can contact also contact the team on studentserviceslondon@confetti.ac.uk or 0203 0345 652.
Opening times (term time)
- Monday to Friday – 9am to 5.30pm
Got a question?
Speak to a member of our front desk team. We'll do our best to answer your query. Come to us if you need help with any of the services we offer.
The demand for Student Support Centre services is highest between 11 am and 2 pm. Consider visiting us outside those busiest hours for the best customer experience.
Let us know what you think
The Student Services Centre (SSC) needs your feedback
You'll receive a customer satisfaction survey by email after we've completed your enquiry. Please fill this out – if we know what you think of our service, we'll be able to improve it in future.
Our complaints procedure
Our complaints policy is in-line with the University-wide policies. Our complaints procedure aims to resolve issues within a reasonable time limit.
If you have an immediate or urgent problem, speak to a Student Services Centre staff member. We'll try to put things right for you straight away.
Our customer service charter
Our customer service charter outlines our commitment to delivering high-quality service. It tells you from the outset what you can expect from our services.
We commit to putting you first and giving excellent customer service. That’s why we promise to:
- deliver high-quality, accessible services that meet your needs,
- be friendly, polite and professional, putting you first,
- give you accurate and comprehensive information,
- ensure cleanliness, comfort and security.
We review our charter every year. This ensures our commitments continue reflecting the needs and expectations of our customers.
Our service standards
The Student Services Centre is committed to high-quality service. We'll provide it in a friendly, customer-focused environment. We aim to work in partnership with you to deliver quality services that are accessible to all. Our service standards outline what to expect when you make contact with us.