Student Services Centres

The Student Services Centres (SSC) at NTU offer you a wide range of support and advice to help you get the most out of University life.

Student Support Services might be physically closed, but you can still access our services by phone, email and online. We want to assure you that we’re here for you. Full details of all services provided by Student Support Services can be found on our website or if you have a more general question, email us at student.support@ntu.ac.uk.

We are continuing to deliver our services remotely so although we can’t help you face to face in person we can still see or speak to you via technology.

Student support centre advisers

We have SSC Advisers located at City, Clifton and Brackenhurst campuses

SSC advisors can provide support including:

For a full list of the services we offer, please speak to a Customer Adviser. If you have a query about anything, we are here to help.

Contact us

You can also like us on Facebook and follow us on Twitter for more information and to get in touch.

Where to find us

City Campus

City Student Services Centre
Central Court
Newton / Arkwright building
Goldsmith Street
Nottingham
NG1 4BU

Opening times

  • Monday to Thursday - 8.30 am to 5 pm
  • Friday - 8.30 am to 4.30 pm

Clifton Campus

Clifton Student Services Centre
Clifton Campus
Clifton Lane
Clifton
Nottingham
NG11 8NS

Opening times

  • Monday to Thursday - 8.30 am to 5 pm
  • Friday - 8.30 am to 4.30 pm

Brackenhurst Campus

Brackenhurst Student Services Centre
Brackenhurst Library
Brackenhurst Campus
Southwell
Nottinghamshire
NG25 OQF

Opening times

  • Monday to Thursday - 10 am to 2 pm
  • Friday - 11.30 am to 2 pm

In order to provide greater information on our opening times, we have identified 11 am to 1 pm as being the time when the SSC has the highest customer demand across our services. You may consider visiting us at the time of lower demand for the optimum customer experience.

Got a question?

We aim to have an answer for most questions. If you have questions please speak to a member of our frontdesk team, who will strive to answer your questions.

We hope that you have a successful experience at NTU and that you will come to us if you need help with any of the services that we offer.

Let us know what you think

The Student Services Centre (SSC) needs your feedback!

As a user of our services your feedback is crucial to our continuous improvement. We'd appreciate it if you would take the time to send us your feedback by email.

All of our completed enquiries in the SSC are also followed up by a simple customer satisfaction survey via email, it lets us know what you think of our service and helps us implement improvements.

Your voice has... influenced change

We want you to know that we listen to your feedback and, wherever possible, change our services accordingly. Please refer to our new the Your voice has website to see how your suggestions have changed our services over the years.

Our complaints procedure

Our complaints policy is in line with the University wide policies. Our  complaints procedure aims to deal with problems fully and resolve them whenever possible within a reasonable time limit.

If you have an immediate or urgent problem, then please speak to a member of the Student Services Centre staff, so that we can try to put things right for you straight away.

Our customer service charter

Our customer service charter  outlines the commitments and promises we have made to deliver a high quality of customer service to all our customers. It outlines from the outset what you can expect from the services we provide.

We are committed to putting you first and giving excellent customer service. That’s why we promise to:

  • Deliver high-quality, accessible services that meet your needs.
  • Be friendly, polite and professional, putting you first.
  • Give you accurate and comprehensive information.
  • Ensure cleanliness, comfort and security.

We will invite you to provide feedback on the experiences of our services in order to demonstrate that we are delivering the level of service as promised in our charter. Methods used to gain this insight will include the SSC feedback survey and the annual SSC focus groups.

Our charter will be reviewed on an annual basis to ensure that the commitments we make continue to reflect the needs and expectations of our customers.

Our service standards

The Student Services Centre is committed to providing a high-quality service in a friendly customer focused environment. We aim to work in partnership with you to deliver quality services that are accessible to all. Our service standards outline what to expect when you make contact with us.

Our performance

We monitor our performance on a regular basis to ensure we are delivering the service we have promised, by actively seeking your feedback.

Across all services in the academic year 2018/2019, we achieved a satisfaction rating of 98%.

The Student Services Centre holds the prestigious Customer Services Excellence accreditation, which has been successfully retained since 2011.

The University Strategic Plan sets Gold Standard Customer Service at 70%, which means we are currently exceeding the Gold Standard base level.

Thank you for your invaluable feedback which we will continue to use to further improve our service.

  • Last updated: 24/09/2020