Student Services Centres
The Student Services Centres (SSC) at NTU offer you a wide range of support and advice. They'll help you get the most out of University life.
Our team are there to help you with:
- Student card collection. You can pre-order your replacement card online ready for collection.
- Signposting to services, departments and schools for support.
Our Customer Advisers can resolve most enquiries over the phone and via email. We strongly advise you to get in touch with us in advance. We'll let you know if you need to visit the centre.
Contact us
- For student card enquiries, please email cardservices@ntu.ac.uk or call 0115 848 2857.
- For password reset / enrolment, please email myntusupport@ntu.ac.uk or call 0115 848 2855.
- For general enquiries and access to other Student Support Services, please email student.support@ntu.ac.uk or call 0115 848 6060.
We’re here for you. See full details of what's provided Student Support Services. For more general enquiries, email student.support@ntu.ac.uk.
Student Services Centre customer advisers
We have customer advisers at our City, Clifton and Brackenhurst campuses.
Our advisers can provide support with:
- enrolment
- signposting to specialist areas (i.e. wellbeing, finance support, disability)
- Student password Support (MyNTU Suppport)
- card access issues
- new and replacement cards
- lots more.
For a full list of the services we offer, please speak to a Customer Adviser. If you have a query about anything, we're here to help.
Contact us
- Telephone +44 (0)115 848 6060
- Email Student Services
You can also like us on Facebook and follow us on Twitter and Instagram for more information and to get in touch.
Where to find us
City Campus
City Student Services Centre
Central Court
Newton / Arkwright building
Goldsmith Street
Nottingham
NG1 4BU
Opening times
- Monday to Thursday – 8.30 am to 5 pm.
- Friday - 8.30 am to 4.30 pm.
Clifton Campus
Clifton Student Services Centre
Clifton Campus
Clifton Lane
Clifton
Nottingham
NG11 8NS
Opening times
- Monday to Thursday – 8.30 am to 5 pm.
- Friday - 8.30 am to 4.30 pm.
Brackenhurst Campus
Brackenhurst Student Services Centre (Temporarily located at Bramley building reception)
Brackenhurst Library
Brackenhurst Campus
Southwell
Nottinghamshire
NG25 OQF
Opening times
- Monday to Thursday – 10 am to 2 pm.
- Friday 11.30 am to 2 pm.
Please note that Friday appointments are available on campus, or can be arranged via Microsoft Teams. Please email pili.garcia@ntu.ac.uk to book an appointment.
Got a question?
Speak to a member of our front desk team. We'll do our best to answer your query. Come to us if you need help with with any of the services we offer.
The demand for Student Support Centre services is highest between 11 am and 2 pm. Consider visiting us outside those busiest hours for the best customer experience.
Let us know what you think
The Student Services Centre (SSC) needs your feedback
As a user of our services, your feedback is crucial to our continuous improvement. We'd appreciate it if you would take the time to send us your feedback by email.
You'll receive a customer satisfaction survey by email after we've completed your enquiry. Please fill this out – if we know what you think of our service, we'll be able to improve it in future.
Your voice has... influenced change
We listen to your feedback. Where possible, we've changed our services accordingly. See our Your Voice Has website to see how we've implemented your suggestions over the years.
Our complaints procedure
Our complaints policy is in-line with the University-wide policies. Our complaints procedure aims to resolve issues within a reasonable time limit.
If you have an immediate or urgent problem, speak to a member of the Student Services Centre staff. We'll try to put things right for you straight away.
Our customer service charter
Our customer service charter outlines our commitment to delivering a high-quality service. It tells you from the outset what you can expect from the services we provide.
We commit to putting you first and giving excellent customer service. That’s why we promise to:
- deliver high-quality, accessible services that meet your needs
- be friendly, polite and professional, putting you first
- give you accurate and comprehensive information
- ensure cleanliness, comfort and security.
We invite you to give feedback on your experience of our service. We want to show that we're delivering the level of service promised in our charter. Methods used to gain this insight will include:
- the SSC feedback survey
- the annual SSC focus groups.
We review our charter every year. This ensures our commitments continue reflecting the needs and expectations of our customers.
Our service standards
The Student Services Centre is committed to high-quality service. We'll provide it in a friendly, customer-focused environment. We aim to work in partnership with you to deliver quality services that are accessible to all. Our service standards outline what to expect when you make contact with us.
Our performance
We monitor our performance on a regular basis. This ensures we're delivering the service we've promised. We seek your feedback to make sure we're doing so.
Across all services in the academic year 2019/2020, we achieved a satisfaction rating of 96%.
The Student Services Centre holds the prestigious Customer Services Excellence accreditation. We've successfully retained it since 2011.
The University Strategic Plan sets Gold Standard Customer Service at 70%. That means we're currently exceeding the Gold Standard base level.
Thank you for your invaluable feedback. We'll continue using it further improve our service.
Spring Term Remote Service Delivery Survey results 2020/21
