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Customer Service

  • Level(s) of Study: Short course
  • Course Fee:

    Available at no cost to eligible individuals (see criteria below).

  • Start Date(s): Monday 27 October 2025
  • Duration: 10am-4pm (one day)
  • Study Mode(s): Part-time
  • Location: Kirkby-in-Ashfield
  • Entry Requirements: More information
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Introduction:

Please note: This course is delivered through the Enterprising Ashfield project, which is funded by the Government's Towns Fund. Nottingham Trent University (NTU) is pleased to offer free (fully funded) places on this course to support individuals and employees of businesses that are based in the towns of Kirkby-in-Ashfield and Sutton-in-Ashfield.

This 1-day course is designed to equip participants with the essential skills and knowledge to deliver excellent customer service.

Whether you're new to a customer-facing role or looking to enhance your skills, this course covers the key principles needed to provide exceptional service, handle customer issues, and create a positive customer experience.

This course is ideal for customer service representatives, front-line staff, managers, and anyone involved in direct interaction with customers, across any industry. It's suited to those seeking to improve their service delivery and communication skills.

What you’ll study

What will I learn?

  • Understand the key principles of excellent customer service.
  • Gain practical communication and conflict resolution skills.
  • Be able to handle complaints and difficult situations effectively.
  • Develop strategies to improve customer satisfaction and loyalty.

What skills will I gain?

  • The fundamentals of customer service excellence.
  • Effective communication and listening skills.
  • Managing customer expectations and resolving complaints.
  • Handling difficult customers and situations professionally.
  • Building long-term customer relationships.
  • Improving customer satisfaction and loyalty.

Certificate of attendance and digital badge

Upon successful completion of the course, you will receive a digital certificate of attendance and a digital badge powered by Accredible.

Your digital credential is more than just a certificate – it’s secure, verifiable, and protected against fraud through encryption and blockchain technology.

They also come with detailed metadata, including an overview of the skills you have achieved on the course, evidence of completion, and assessment criteria if appropriate.

Share your achievements seamlessly with friends, customers, and potential employers online, and proudly add your badge or certificate to social media platforms such as LinkedIn, so all the right people can see it.

How you’re taught

The course will be delivered in-person from the Summit Centre in Kirkby-in-Ashfield.

Contact hours

Monday 27 October 2025, 10am-4pm

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Tutor profiles: Beth Rhodes

Beth Rhodes is an experienced quality and compliance Internal Quality Assurer (IQA) and auditor with over 14 years’ experience in the training sector, currently leading the training division at Clear Quality.

She has developed training materials, systems, products, qualification standards, and specifications across a wide range of sectors, including management, logistics, customer service, retail, catering, hospitality, and administration.

Beth is responsible for overseeing quality, compliance, and development for the training and certification business. This includes the creation of training materials, products, systems, procedures, standards, and qualifications. Additionally, she manages the development of Learning Management Systems (LMS), SharePoint, and the operational procedures for her team, ensuring the highest standards of training, certification, and qualifications through rigorous auditing.

Entry requirements

You must be over the age of 18 in order to attend this course.

To be eligible for a fully funded place, you must live or work in the towns of Kirkby-in-Ashfield or Sutton-in-Ashfield. To check if your home or work postcode is eligible visit the Enterprising Ashfield postcode checker page.

Fees and funding

This course is available at no cost to eligible participants.

If you live or work outside the eligible postcode area, you can join our fee-paying short courses delivered on the City Campus.

How to apply

Click to here apply

If you have any questions about this course, you can email EnterprisingAshfield@ntu.ac.uk or call us at +44 (0)115 848 2813.