Quality Management and Internal Auditing

Level(s) of Study: Short course; Professional
Course Fee:
Available at no cost to eligible individuals (see criteria below).
Start Date(s): 3 November 2025
Duration: Monday 3 & Tuesday 4 November 2025, 10am-4pm (two days)
Study Mode(s): Part-time
Location: Kirkby-in-Ashfield
Entry Requirements: More information

Introduction:

Please note: This course is delivered through the Enterprising Ashfield project, which is funded by the Government's Towns Fund. Nottingham Trent University (NTU) is pleased to offer free (fully funded) places on this course to support individuals and employees of businesses that are based in the towns of Kirkby-in-Ashfield and Sutton-in-Ashfield.

This two-day course offers a comprehensive journey into the world of ISO standards and Internal Auditing.

It is designed to equip you with the essential knowledge and skills to establish and enhance a Quality Management System within your organisation, ensuring adherence to ISO standards and fostering continuous improvement.

"Our tutor was amazing with incredible knowledge. I enrolled on the course to develop my understanding of the internal auditing process and have new found respect for the QMS and auditing processes."

"Knowledge is the power to implement change where change is needed. I enjoyed all of it, it was a learning curve. I've strengthened my management portfolio and taken away lots on internal and external audits."

"‘I enjoyed every part of it, especially the activities involved. It allowed to reflect on my organisation and the tutor was great, very engaging. I can apply what I have learned into real life scenarios and learnt the importance of quality management systems, and the benefits and attributes of a good auditor."

"I've been doing a Quality Engineer role for over a year and took this course to improve my knowledge and skills. I've got a better understanding of ISO, QMS and the importance of regular audits"

What you’ll study

You will explore the basics of ISO 9001 standards, the purpose and implementation of a Quality Management System, Risk-Based Thinking, Organisational Structure, KPIs and their impact, the PDCA cycle, and strategies for Internal Auditing.

During this course, you will:

understand the purpose of a quality management system
learn about the 8 principles of quality management
identify the main clauses of the ISO9001 standards
understand Risk-based thinking
complete a SWOT and STEEPLE analysis
understand Organisation Structures
understand the requirements of being an internal auditor
learn how to complete an effective process audit
recognise the different types of audits
understand the requirements for continuing professional development.

Features of the course:

Engagement in a Design-Thinking Approach: Dive into ISO 9001 standard and the requirements of internal auditing with a curriculum that fosters discussion, collaboration, and the exchange of ideas in a community of like-minded professionals.

Personalised Learning Experience: With a limited class size, each participant receives individual attention, ensuring they acquire the necessary skills to apply the principles of ISO 9001 standard and the requirements of internal auditing within their business context.

Expert-Led Instruction: The course is delivered by experienced tutors who are also lead auditors with deep knowledge of ISO 9001 standards, Internal Auditing practices, and their application across various industries.

Certification: Upon successful completion, participants will receive a certificate, affirming their understanding and capability to implement ISO 9001 standards and Internal Auditing practices.

Certificate of attendance and digital badge

Upon successful completion of the course, you will receive a digital certificate of attendance and a digital badge powered by Accredible.

Your digital credential is more than just a certificate – it’s secure, verifiable, and protected against fraud through encryption and blockchain technology.

They also come with detailed metadata, including an overview of the skills you have achieved on the course, evidence of completion, and assessment criteria if appropriate.

Share your achievements seamlessly with friends, customers, and potential employers online, and proudly add your badge or certificate to social media platforms such as LinkedIn, so all the right people can see it.

How you’re taught

Here’s a breakdown of what you’ll study during the course.

Session 1: Introduction to ISO 9001
Session 2: Understanding and Implementing a Quality Management System
Session 3: Risk-Based Thinking and Organisational Structure
Session 4: Understanding the requirements of internal auditing.

The course will be delivered in-person from the Summit Centre in Kirkby-in-Ashfield.

You will receive 14 contact hours of quality tuition with an experienced tutor.

Contact hours

Monday 3 & Tuesday 4 November 2025, 10am-4pm

Tutor profiles

Beth Rhodes is an experienced quality and compliance Internal Quality Assurer (IQA) and auditor with over 14 years’ experience in the training sector, currently leading the training division at Clear Quality.

She has developed training materials, systems, products, qualification standards, and specifications across a wide range of sectors, including management, logistics, customer service, retail, catering, hospitality, and administration.

Beth is responsible for overseeing quality, compliance, and development for the training and certification business. This includes the creation of training materials, products, systems, procedures, standards, and qualifications. Additionally, she manages the development of Learning Management Systems (LMS), SharePoint, and the operational procedures for her team, ensuring the highest standards of training, certification, and qualifications through rigorous auditing.

Karen Taylor has over 25 years of expertise in quality management and internal auditing, with a proven track record of guiding organisations through the complexities of compliance and process improvement.

Her extensive experience spans various industries, where she has played a pivotal role in developing and maintaining robust quality management systems that align with industry standards and regulatory requirements.

Her qualifications include certifications in ISO 27001 implementation, internal quality assurance, and change management, all of which equip her to lead organisations in achieving and maintaining ISO certification.

Karen's approach emphasises strategic planning, clear communication, and meticulous attention to detail, ensuring that every audit and quality initiative drives sustainable improvement and operational excellence.

Entry requirements

Level: Professional

Entry requirement: This course is suitable for business owners, managers, and professionals across various industries, aiming to enhance their knowledge and application of ISO standards and Internal Auditing within their organisations. It serves as a foundational step towards achieving excellence in quality management and operational efficiency.

You must be over the age of 18 in order to attend this course.

To be eligible for a place, you must live or work in the towns of Kirkby-in-Ashfield or Sutton-in-Ashfield. To check if your home or work postcode is eligible visit the Enterprising Ashfield postcode checker page.

Fees and funding

This course is available at no cost to eligible participants.

If you live or work outside the eligible postcode area, you can join our fee-paying short courses delivered on the City Campus.

How to apply

Click to here apply

If you have any questions about this course, you can email EnterprisingAshfield@ntu.ac.uk or call us at +44 (0)115 848 2813.