Customer charter

The Admissions Team is committed through processes, systems and customer interaction to providing Gold Standard Customer Service.

We aim to provide clear, consistent and accurate information:

  • We will listen carefully to your enquiry.
  • We will strive to keep things simple and provide you with accurate and up to date information.
  • We will communicate using plain English without jargon.

We expect mutual respect and understanding:

  • We will make sure that we always engage with you in a professional, courteous and efficient manner.

We will be here to help every step of the way:

  • No question is too small.
  • We will actively listen to your feedback to become more helpful and improve our service.
  • We will do our best to accommodate your needs.
  • There will always be a helpful, polite and friendly person to help.

We will make sure your details are kept confidential:

  • We will safeguard all personal information provided, in compliance with the requirements of the Data Protection Act and Freedom of Information Act.

We promise to deal with your enquiry in a prompt and efficient manner:

  • We will do our best to respond quickly, keep you regularly updated and set clear expectations.
  • You will always know the name of the person dealing with your enquiry and how to contact them.

There will always be someone to answer your call:

  • We aim to pick up the phone within four rings.
  • We will always be fair and transparent.
  • We will treat all applicants fairly and review information provided in a consistent way.
  • We will be consistent in our decision-making.
  • We will publish clear admissions criteria on our website.

Still need help?

Admissions team
+44 (0)115 848 4200