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Tell us how we're doing

We are always trying to improve our services. If you have any ideas, comments or complaints, do tell us.

Students walking library
  • If you have an immediate or urgent problem, then please speak to a member of Library staff, so that we can try to put things right for you straight away.
  • If you don’t need us to get back to you immediately, you can complete a form online and we will reply to you within 10 working days of receipt.
  • We will regularly review the issues raised by you and make use of them in planning service changes and improvements.
  • If you are not satisfied with how we dealt with your complaint, in the first instance please contact the Director of Libraries and Learning Resources.
  • If you are still unhappy with our response, you can use the NTU Complaints Procedure for Students.
  • If you are a member of NTU staff or are external to NTU, you should contact the Director of Libraries and Learning Resources.

Please note that we won't respond to vexatious or frivolous comments.

Comments and complaints form