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Survey shows 8% average drop in employee engagement since the pandemic

Average employee engagement has dropped by 8% since the pandemic, according to a survey of more than 800 workers.

    Dr Sarah Pass and colleagues explain the findings and implications of the research

    The research was carried out by Nottingham Business School (NBS), part of Nottingham Trent University, and Engage for Success (EFS), who were supported by the CIPD.

    An online survey conducted in 2022 asked a representative sample of the UK population to self-report their levels of engagement across four main areas - engagement with their job, their colleagues, their manager, and their organisation. It also required them to reflect on their experiences during the pandemic.

    The results - which form the first EFS Employee Engagement Index - showed that employee engagement significantly dropped by 11% during the pandemic for the majority of employees across all of the areas of engagement measured. Only a 3% creep in recovery has since been seen, with employee engagement in the UK now rated as 8% lower than before the pandemic.

    However, the drop in engagement was clearly impacted by the organisational response and the methods used to engage with employees during the pandemic. Employers who used a variety of methods, providing options to their employees, were relatively insulated by the drops in engagement.

    Respondents who stated their organisations offered them no online health and wellbeing initiatives during the pandemic reported a 13% drop in engagement. This dramatically compared to only a 1% drop for respondents who reported their organisations provided four or more health and wellbeing initiatives. Similar findings were seen for learning and development, communication channels and employee involvement methods.

    Almost half (44%) of respondents reported having no learning and development opportunities available to them by their employer during the pandemic.

    Sarah Pass
    Dr Sarah Pass, senior lecturer in Human Resource Management at NBS and EFS board member

    The degree of drop in engagement also varied across position, demographics, and personal circumstances. Engagement of respondents on furlough was lower than for non-furloughed workers and remains lower.

    Co-lead researcher Dr Sarah Pass, senior lecturer in Human Resource Management at NBS and EFS board member, said: “Our findings show the importance of getting the organisational response right during times of crisis and uncertainty for employees.

    “Organisations that involved, supported, and developed their employees saw minimal drops in employee engagement during the pandemic and are almost back to current levels. Whilst those who did little have saw both significant drops in engagement during the pandemic, and a minimal creep since.”

    “Findings also highlight the fundamental role of the line manager with frequency of interactions with managers linked to levels of employee engagement.”

    The EFS Employee Engagement Index will now be introduced annually on a national level but can also be used by individual organisations to give them insight into areas they may wish to develop and empower them to gain a fundamental understanding of employee engagement in their organisation.

    Jonny Gifford, senior adviser for organisational behaviour at the CIPD, the professional body for HR and people development, said: "The pandemic posed a huge disruption to working lives and many organisations are still establishing what the ‘new normal’ is for them. Employee motivation, commitment and how people identify with their organisations need to be at the heart of this.

    “After a period of extreme disruption, now is a good time to rebuild engagement with a strong focus on development opportunities, wellbeing support and rebuilding communications and interactions. This will help organisations attract, retain and get the best out of people and is key to individual and organisational success."

    Dr Pass added: “A drop in engagement during the pandemic is understandable, however the lack of rebound is deeply concerning, especially in the current climate. Organisations need to act and put the people issues at the centre of the business agenda if they want to successfully meet the uncertainties and opportunities ahead.”

    The findings have been published in full in the UK Employee Engagement Survey 2022 report, including a foreword by David MacLeod and Nita Clarke, co-authors of the MacLeod Review and co-founders of Engage for Success, and Peter Cheese, chair of the EFS board.

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      About Nottingham Business School at Nottingham Trent University

      Nottingham Business School (NBS) at Nottingham Trent University (NTU) is a leader in experiential learning and personalisation of business, management and economics education and research, combining academic excellence with positive impact on people, business and society.  NBS has an unrivalled level of engagement with business, public and voluntary organisations. With more than 8,500 students, NBS is also one of UK’s largest business schools.

      NBS is Quadruple+ Accredited by EQUIS, AACSB, EFMD BA for International Business, which are globally recognised hallmarks of excellence and quality for business education. NBS is also accredited by Small Business Charter, providing support and development for SMEs. The school is also a PRME Champion and held up as an exemplar and beacon by the United Nations Principles of Responsible Management Education (PRME).

      About Nottingham Trent University

      Nottingham Trent University (NTU) received the Queens Anniversary Prize for Higher and Further Education in 2021 for cultural heritage science research. It is the second time that NTU has been bestowed the honour of receiving a Queen’s Anniversary Prize for its research, the first being in 2015 for leading-edge research on the safety and security of global citizens.

      The Research Excellence Framework (2021) classed 83% of NTU’s research activity as either world-leading or internationally excellent. 86% of NTU’s research impact was assessed to be either world-leading or internationally excellent.

      NTU was ranked second best university in the UK in the Uni Compare Top 100 rankings (2021/2022). It was awarded Outstanding Support for Students 2020 (Times Higher Education Awards), University of the Year 2019 (Guardian University Awards, UK Social Mobility Awards), Modern University of the Year 2018 (Times and Sunday Times Good University Guide) and University of the Year 2017 (Times Higher Education Awards).

      NTU is the 5th largest UK institution by student numbers, with nearly 39,000 students and more than 4,400 staff located across five campuses. It has an international student population of 7,000 and an NTU community representing over 160 countries.

      Since 2000, NTU has invested £570 million in tools, technology, buildings and facilities.

      NTU is in the UK’s top 10 for number of applications and ranked first for accepted offers (2021 UCAS UG acceptance data) It is also among the UK’s top five recruiters of students from disadvantaged backgrounds and was the first UK university to sign the Social Mobility Pledge.

      75% of NTU students go on to graduate-level employment or graduate-entry education / training within fifteen months of graduating (Guardian University Guide 2021).

      NTU is ranked the second most sustainable university in the world in the 2022 UI Green Metric University World Rankings (out of more than 900 participating universities).

    Published on 21 February 2023
    • Category: Press office; Research; Nottingham Business School