Parent and guardian FAQ
We understand that this is a worrying time for everyone, and we are here to support your son or daughter on their journey to university. We've put together a list of the frequently asked questions from parents and guardians and you'll find the answers below.
For queries relating to coronavirus, the latest updates can be found on our website. Please check back regularly for updates.
Read Vice-Chancellor Professor Edward Peck's latest update about the autumn term for academic year 2020/21.
Accommodation seems to be full – where will my son or daughter stay?
Most of our University-owned halls are now full but we do still have limited rooms left with our private providers. Our friendly Accommodation team are here to help you find your new home – whether it's in University-owned halls of residence, halls of residence run by our partner providers or private companies, or accredited shared housing.
Email email@example.com or call +44 (0)115 848 2894 if you need any help with your booking.
Is there a waiting list for University-allocated accommodation?
The University doesn’t keep a waiting list; we only get a small number of cancellations and operating a waiting list gives students false hope and may deter them from securing other accommodation.
There are two ways to check if we have had any cancellations in your preferred halls of residence:
1. If you haven’t yet booked accommodation, log in to our online booking system
2. If you’ve already secured accommodation, call us on +44 (0)115 848 2894. The deadline to move existing bookings into other accommodation is Friday 7 August.
When can my son or daughter move into their accommodation?
Your son or daughter can move into accommodation from September. We'll send detailed arrival information by email when they complete their booking, and details will be published online in the weeks before arrival.
We will keep your son or daughter updated via email with the latest information.
Currently, depending on the type of contract your son or daughter is on, they can move in from:
- 44 week: Friday 25 September 2020
- 51 week: Saturday 12 September 2020
My son or daughter’s course starts on 21 September, but their accommodation is not available until 25 September. Can they get early access?
Yes, early access can be arranged by contacting our Accommodation team on firstname.lastname@example.org or by calling +44 (0)115 848 2894. Please note that you will be charged for additional nights at a standard rate.
What will happen to their deposit and accommodation booking if my son or daughter chooses to defer for a year?
This depends on their accommodation provider, if they’ve booked University-owned accommodation and choose to cancel their accommodation before the deadline – which is 21 days before their contract starts – they will be eligible for a refund. If they have booked with a private provider, they should check their terms & conditions.
Admissions – offer and confirmation queries
Do unconditional offer holders need to send you their grades?
Unconditional offer holders do not need to send any further confirmation of their results. We will send further information on enrolment in mid-July.
If an unconditional offer holder is also considering an apprenticeship, how late can they leave it to decide on a university?
It is understandable that there may be some uncertainty around apprenticeships in the current climate. Unconditional offer holders have until Friday 25 September 2020 to enrol onto their course.
When will places at the University be confirmed?
A-level results will be released on Thursday 13 August 2020. If this is the only outstanding condition of an offer, we will confirm our decisions on this date.
If my son or daughter does not meet the conditions of their offer for an undergraduate degree course, will you automatically offer them a place on the foundation course?
Yes, if an offer holder does not meet the entry requirements for their course, we would look to make an alternative offer for the foundation degree where possible.
Will class sizes be smaller and if so, will the amount of admissions reduce making it less likely to get a place if your offer is conditional?
Class sizes will be confirmed following the confirmation of results, and the number of places secured by Clearing applicants. Please be assured if your son or daughter meets the conditions of their offer, their place will be confirmed.
When will students get their places confirmed?
Results day for most qualifications – including A-levels – is Thursday 13 August 2020, which is the same day we will aim to confirm our decisions on applications. If your son or daughter would like to find out the specific date for their application, please ask them to get in touch using our enquiry form.
Admissions – course-related queries
How can I find out the entry requirements for a course?
Where can I find the module information for my son or daughter’s course?
Are courses still starting in September?
All our courses are due to start as planned in September 2020 as per the term dates published on our website.
Will my son or daughter be taught online or face to face?
Courses will have a mix of face to face teaching and online, and students will continue to need to spend some of their time in self-directed learning (reading, research, assignments etc.).
When planning on-campus teaching , our course teams are prioritising those activities that will deliver the best student experience when delivered face to face, and whilst we can’t yet share what this look like for each course, we are working hard to timetable these, and will provide an update when we can.
When will provisional timetables be available?
Timetables will be released termly, which will allow time for students to plan around the ever-changing environment we find ourselves in. The University expects to make timetables for Term 1 available to new students on Monday 21 September 2020.
We understand that your son or daughter might prefer access to their timetable sooner, however each year we have to wait until after confirmation and Clearing in order to finalise timetables, due to changing numbers of students on courses. This process is even more important this year due to social distancing guidelines and other safety considerations.
My son or daughter’s conditional offer was to be changed to an unconditional offer if they made NTU as their firm choice, which they have since done, when can they expect to receive their unconditional offer?
As offers are made based on individual applications, please call our Admissions and Enquiries team on +44 (0)115 848 4200, who will be able to review the status of the application and advise accordingly.
Why haven't my son or daughter got an unconditional offer even though their predicted grades meet the entry requirements?
If your son or daughter is predicted to meet the entry requirements for their course, then they will receive a standard conditional offer. Once we have received confirmation of their results, providing they meet the entry criteria, their offer will be updated to unconditional.
Admissions – course transfer requests
Is it possible for my son or daughter to change to a different course?
Before requesting to transfer onto a new course, your son or daughter will need to ensure that they have either achieved the qualifications required to secure an unconditional offer on the new course, or they are predicted to meet the entry requirements to receive a conditional offer. If the new course has an any additional conditions of entry e.g. interview or portfolio these need to be met as well. Use our course search to find and review the entry requirements for the new course of interest.
You can submit a course transfer request via our online form. To discuss your application further, call our Admissions and Enquires team on +44 (0)115 848 4200.
Admissions – exam results queries
As students can’t sit exams, how are grades being calculated?
The Department for Education has announced that students’ grades will be calculated for each A-level, AS-level and GCSE qualification that they are studying. This will consider teachers’ assessments and prior attainment so may not reflect predicted grades. Ofqual has written to all students to explain this, and you can find a copy of the letter online.
We will continue to follow government advice on this to ensure those talented students who have chosen NTU as their preferred choice can still join our community. A-level results will be released on Thursday 13 August 2020 and GCSE results on Thursday 20 August 2020. Clearing opens on 6 July for those to choose NTU who many not have considered us previously.
Please note that if your son or daughter was due to sit exams as a private/independent candidate (e.g. taking the examination at a test centre where they hadn’t been studying) please contact the exam centre in the first instance, or the exam board if you are unsure of where your centre is for more information about how a grade may be calculated.
With exams cancelled, will the university amend admissions criteria?
In most cases we receive results directly from the examining bodies. If your son or daughter receives their results and they do not meet the conditions of their offer, please don’t panic!
Over the past six months we have built a relationship with applicants and have seen their commitment and desire to complete their degree at NTU. Every application will be reviewed on an individual basis and, where possible, we may still be able to either: confirm their place on their original course with lower grades / points; or make an alternative offer for a similar course with lower entry requirements. It is therefore important on results day that your son or daughter checks their UCAS Track and their emails and texts where we will communicate application decisions.
What is the process for students who are applying with resit grades and are unable to get predicted grades?
Students who were due to re-sit exams as a private/independent candidate (e.g. taking the examination at a test centre where they hadn’t been studying) please contact the exam centre in the first instance, or the exam board if you are unsure of where your centre is for more information about how a grade may be calculated.
Admissions – deferral queries
The past few months have been extraordinary, and not for all the right reasons, so we understand that your son or daughter may be concerned about joining us in 2020 and are considering deferring their entry. Our intention is that we will be physically open from September and we will welcome all students to Nottingham.
Students can expect the same high-quality teaching, learning resources and support that encouraged them to apply. Their learning will be active and collaborative, with work experience and volunteering opportunities available for all students.
Whilst you may have some concerns on how the first term may be delivered, don’t forget that a degree and the university experience is over three or four years depending on your chosen course.
If you have any questions which are not answered below, contact our Admissions and Enquiries team using our enquiry form or call +44 (0)115 848 4200.
If an applicant defers their unconditional offer to next year is their place guaranteed?
Yes, if applicants decide to defer to September 2021, their place on the course will be guaranteed. Note that conditional offer holders will need to meet all the conditions of their offer before requesting to defer.
When is the latest date to request to defer?
Unconditional offer holders can defer their place up to Monday 7 September 2020 by submitting your request using our enquiry form. If you want to discuss your application further, please call our Admissions and Enquires team on +44 (0)115 848 4200.
How can my son or daughter defer their place?
If they are holding an unconditional offer, they can submit a deferral request using our enquiry form. If they’d like to discuss their decision further, please call our Admissions and Enquires team on +44 (0)115 848 4200.
Will courses be run as intended if a lot of people defer their places this coming year?
We are planning for all our courses to run as planned for this coming year. When a student decides to defer their 2020 place is made available for applicants applying through Clearing.
If a student chooses to defer after booking their accommodation, what happens to their deposit?
If an applicant defers their place, the Accommodation team will transfer their deposit over to 2021. Contact our Accommodation team by calling +44 (0)115 848 2894 or email email@example.com for more information.
My son or daughter is planning to get a job to support their living costs. How can the University help them find part-time paid work?
Our on-site JobShop and Unitemps teams help students find part-time paid work to support themselves financially, develop skills and gain valuable work experience. In the last academic year, there were thousands of part-time and temporary roles available for students within the University and at local organisations.
Student Ambassadors are just one example of the type of role students can apply for on campus, which include opportunities to support the delivery of open days, phone campaigns and other events. Across the University there are also opportunities available for students to work as a valued member of a team in areas such as:
- Research projects
- Administration and office roles
This service will be available to your son or daughter once they have enrolled and includes access to our online jobs board, which is exclusive to NTU students.
If my son or daughter can’t find paid work, what financial support is available apart from the maintenance loan?
We provide support for students from Widening Participation backgrounds, based on individual circumstances. Eligible students could be entitled to access funding and bursaries to support them in completing work experience, formal placements and during the recruitment processes for placements and graduate jobs.
In the current pandemic, it is very challenging to find a job for anyone. Do you offer any work placements for 1st and 2nd year students?
We know that professional experience improves our students’ chances of getting a graduate level job and better degree classification. Whether your son or daughter are undertaking a year-long sandwich placement or a few weeks embedded into their course, our team are here to support them – visit our work experience page for more details.
It’s an unusual time, with obvious consequences for local and national businesses. We’re still encouraging students to apply for placements, however, they might need to be a little more flexible in terms of what they apply for – and whilst they may not secure their ideal placement, the industry experience they’ll get remains invaluable. We’re staying in close contact with our placement providers and assessing their needs for placement students this academic year. As opportunities are confirmed, we’ll add these to our placement database, which is accessible to all enrolled students.
What are the employability statistics for students who graduate from NTU?
The numbers speak for themselves: with 97% of our students in work or further study within six months of graduating (DLHE 2016/17) – plus a top ten ranking for the number of year-long placements we offer – NTU is one of the UK’s most employment-focused universities (HESA 2017/18).
We have strong relationships with hundreds of businesses and work closely with our employers to ensure that your son or daughter is supported through the process of applying for graduate roles. There will be plenty of opportunities throughout their time at NTU to connect with a wide variety of employers including large recruitment fairs, employer presentations and projects during work experience.
Preparing to enter the world of work after university can be daunting, however NTU’s Employability team are here to help our graduates. We’re one of the UK’s most employment-focused universities, find out how we can support their future.
Student Finance and money management
My son or daughter hasn’t applied for any form of student finance yet, is it too late?
No, you can still apply online. The University recommends applying before the of May - missing this deadline does not affect entitlement but may delay processing which usually takes between 4 – 6 weeks.
We recommend that your son or daughter applies for their student finance as soon as possible to ensure their application is processed in time for the start of term. Student finance applications can be submitted as late as May 2021 for courses that start this autumn.
What documents are needed when applying for student finance?
The required evidence may change depending on the applicant – for example, for UK-based students, the Student Loans Company can usually obtain household income information directly from HMRC. Proof of identity may be required, more information can be find on the UK government website, including a step-by-step guide on the application process.
When will my son or daughter receive their funds?
Funding will be released when they enrol at the University. The Maintenance Loan is paid in three instalments, at the start of each academic term. If they haven’t already done so, we recommend that your son or daughter applies for their student finance as soon as possible to ensure their application is processed in time for the start of term.
If my son or daughter chooses to defer their year of entry, what happens to their student finance application?
Funding is only released to students who enrol at the University. If your son or daughter decides to not enrol, the funding would not be paid out, and their student finance application would need to be cancelled. For undergraduate courses, you apply for funding on a year-by-year basis – meaning they would need to reapply for funding for the 21/22 academic year.
How much financial support do I need to provide to my son or daughter?
This will vary for each student and depends on what works best for you as a family. As a starting point, use the Student Finance Calculator to see how much maintenance loan your son or daughter is entitled to, based on your household income, and calculate the difference between the maximum amount (£9,203). Are you able to make up some of the difference? If not, your child might want to think about working part-time to support themselves financially – our Employability team can help your son or daughter to find paid work.
Is it best so supplement their living costs or pay for accommodation?
Many parents choose to put money towards accommodation, so they know that essential cost is taken care of. However, it can be good for students to understand the cost of accommodation, so that they are aware of rent and living costs that they may incur after university. Whatever you decide, we recommend that you discuss it with your son or daughter so that they understand what you are willing to contribute and what costs they need to manage themselves.
Creating a budget plan with your son or daughter is a good way for them to manage their spending and understand their living costs.
How much money do students need to live on per week/month?
This will vary for each student. According to Save the Student’s National Student Money Survey 2019, the average living cost for an NTU student is approximately £350 per month, not including rent. The average cost for groceries is £98 per month, with £27 on takeaways and eating out, £73 on socialising and £40 on travel. Other monthly costs include bills, mobile phone payments, clothing and health and wellbeing.
There are a few easy ways for students to cut costs, such as cooking rather than ordering takeaways, taking lunch to uni rather than buying food on campus and taking cash on a night out rather than spending on a card.
What can I do if my income decreases whilst my son or daughter is at university?
If your income drops by 15% or more, you can request a current year income assessment through Student Finance England, which may result in an increase of your son or daughter’s maintenance loan. Our Student Financial Support team are also here to help if your son or daughter needs any support or advice.
How can I contact the Student Financial Support Service?
Call +44 (0)115 848 2494 or email firstname.lastname@example.org to speak to an adviser.
- Download our guide to fees and student finance (for full-time UK home undergraduate students starting at NTU in 2020/21)
- Student Finance England
- Student Finance Northern Ireland
- Student Awards Agency Scotland
- Student Finance Wales
- For international or EU student fees, please see the International students’ page for more information.
Support for disabled students
What evidence do disabled applicants need to provide in order to access support?
This depends on the nature of their disability or condition(s). It might be a GP letter, Educational Psychologist report or a letter from a health professional. For students with Specific Learning Difficulties, they normally require a post 16 Educational Psychologist report to access the Disabled Students' Allowance (DSA). The University does accept assessment from School or College (sometimes known as a Form8) to register with the service and to complete an institutional Access Statement, to make specific support arrangements such as additional time in exams. To check your personal circumstances, contact the relevant team via email:
How does an applicant apply for Disabled Students’ Allowance (DSA) funding and how much does it cost?
Visit the Government’s DSA advice page to check if an applicant is eligible to apply, and then proceed with an application. The Assessment of Needs costs around £650, but this is covered by the DSA fund. The application process can take a minimum of four weeks, so apply as soon as possible. For advice and guidance about evidence needed and the process, contact the relevant team via email:
What type of support is available for disabled students?
This will depend on your disability or condition(s) and how they may impact your studies. We’ve already started to contact applicants who have accepted a place at NTU, so if they have not heard from us already please ask them to get in touch via email. We’ll make contact, review the evidence, and set up an Access Statement which documents the range of support available. This will be personalised, but it might include such reasonable adjustments as 25% extra time in exams.
I can’t get updated medical evidence or an Educational Psychologist Report, what should I do?
The University understands that at present it is challenging to get up to date medical evidence. We would recommend students send in what they have when making an appointment with the service. We would also recommend sending in what they have when they are also applying for the Disabled Students Allowance (DSA) and Student Finance England (SFE) will advise if they need more information to determine eligibility for the allowance.
I am unlikely to be able to attend lectures physically in September as I may be at an increased risk of coronavirus due to an underlying health condition. What impact will this have on access to my studies?
We want to reassure all our students that where they are unable to attend face to face lectures/seminars in the first term, we will liaise with the School to ensure that they have access to all of their classes remotely and any resources which are also required for ongoing study.
Wellbeing and mental health
How does the University support students that struggle with their mental health?
If the applicant has a diagnosed mental health condition and they have not already alerted the University to this on their UCAS form, we recommend that they email email@example.com to discuss their personal circumstances with a member of our Mental Health Support team.
We have a variety of specialist teams that can offer different levels of support. Our Mental Health team support students with a diagnosed mental health condition and offer specialist mentoring support to remove barriers to study for students with mental health difficulties. This support is funded through Disabled Students’ Allowance (DSA).
Students can also contact the Wellbeing team for support with personal, emotional or mental health difficulties or issues which are impacting their studies and university experience using our wellbeing form.
We do also have a Counselling team which offers a safe place to talk about personal, emotional, and psychological problems with a supportive and trained professional.
Finally, we can also set up an access statement for students with a diagnosed condition, this is a document that will recommend reasonable adjustments that can be made to support their studies.
What do Disabled Students’ Allowance (DSA) funds cover?
DSA can fund one to one specialist mentoring and, in some cases, IT equipment and books.
What evidence will the applicants need to provide in order to access support for their mental health?
For the University to set up an access statement (this is a document that will recommend reasonable adjustments that can be made to support their studies) we will need medical evidence clearly stating their diagnosis and duration of the diagnosis from a GP or medical professional.
If they are applying for DSA, they should ask their GP to complete the medical proforma provided by DSA, you may also be able to provide GP letters, letters from Child and Adolescent Mental Health Services (CAMHS) or other medical professionals that have been supporting them.
If your son or daughter has any questions about their personal circumstances, please email firstname.lastname@example.org.
How does an applicant apply for Disabled Students’ Allowance (DSA) funding and how much does it cost?
Visit the Government’s DSA advice page to check if an applicant is eligible to apply, and then proceed with an application. The Assessment of Needs costs around £650, but this is covered by the DSA fund. The application process can take a minimum of four weeks, so apply as soon as possible. Email our Mental Health Support team on email@example.com for advice and guidance about evidence needed and the process.
If you have any questions that we haven’t covered, call us on +44 (0)115 848 4200 or complete our enquiry form to get in touch.