Contact the accommodation team
Get help with bookings, room swap requests, and support settling in from the Student Accommodation Services team.
Visit the Accommodation Hub
Want to talk to us face-to-face? We offer an accommodation service for all.
Meet our team at the Accommodation Hub on City Campus, open five days a week for a more personalised service.
We can provide guidance on anything related to student accommodation, from bookings with NTU to PBSA in the private sector.
You can find us in the Print Shop on Goldsmith Street, City Campus. We are usually open:
- Monday - Thursday: 9.30 am - 12 pm, 1 pm - 4.30 pm
- Friday: 9.30 am - 12 pm, 12.30 pm - 4 pm.
Email us
Contact the accommodation team by email.
We will endeavour to respond to your email as soon as possible.
Call us
- Monday to Thursday: 9.30 am - 4.30 pm
- Fridays: 9.30 am - 4.00 pm
What we can support you with
We know that there's a lot to think about while deciding on what accommodation you want to book.
Whether you've just started thinking about coming to NTU, are an applicant making your final decisions or you're a current student thinking about next year - you can contact us for help, support and advice. We're available via email, on the telephone or in person at The Accommodation Hub.
We can talk to you about your options, discuss the booking process and help with any technical issues you might be experiencing.
Many students settle into their accommodation happily, even if the room or hall wasn’t quite what they wanted to book originally.
However, if you aren’t completely happy with your NTU/UPP accommodation, we offer a room swap service. You can request a room swap and look for matches with other students through the online accommodation portal. Our online message boards are also helpful to find other students to swap rooms with.
Student Accommodation Services reviews swap requests to ensure that they are a suitable match for other residents in a flat/house. Room swaps are subject to availability and after the contract start date has passed there is a £30 admin fee.
See our Accommodation Guide FAQs for information about what happens if you want to cancel your accommodation booking.
If you still have access via your student login, please request to cancel your booking via the online accommodation portal.
For all other requests, please email accommodation@ntu.ac.uk to get in touch.
The University has a dedicated team of Student Accommodation Support Officers (SASOs).
SASOs can help you:
- settle into halls and make friends
- resolve disputes in your flat
- if you are worried about your flatmates
- support your wellbeing & mental health
- if you are feeling down, worried, stressed or overwhelmed
- with any other problems that are affecting your time at University or your halls experience.
The SASO team are available 7 days a week, Monday to Friday, 9.30 am – 10 pm, and Saturday and Sunday, 1.30 pm – 10 pm.
Email the SASO team or call +44 (0)115 848 232.
If you need urgent help or support outside of these hours, NTU Security are always available on +44 (0) 115 848 2222.
Our service guarantee
Helping our students is at the heart of everything we do – that's why we’ve developed a Customer Service Charter and professional standards guidelines as the foundations of our service. If you would like more details about our Customer Service Charter and professional standards, please contact us.