FAQs and contacting the Finance Office
Here you'll find answers to some frequently asked questions relating to your Finance query.
Student Finance Award
Release of maintenance money
If you are receiving a postgraduate loan from the Student Loans Company, it will not be paid to the University to cover fees. You will therefore need to set up a payment arrangement for your tuition fees before your postgraduate loan can be paid to you. (Tuition fee payment dates for postgraduates are scheduled to allow students time to receive their postgraduate loan prior to paying fees).
Please ensure that you also have completed the following:
- completed online enrolment
- activated your smart card.
Please note, NTU cannot check pending student finance applications, please contact your relevant student finance body for more information.
If you applied for student finance less than 8 weeks ago, you do not need to take any immediate action, but be aware that it will normally take your national Student Finance Service up to 8 weeks to assess your application for a Tuition Fee Loan (and Maintenance Loan if applicable) and we would urge you to log into your online student finance account and keep checking for updates. While you will not be asked to pay anything towards your fees unless you have exceeded your enrolment deadline without successfully obtaining confirmation of your award from Student Finance Services, you will need to make sure you bring some money with you to cover your living costs until your maintenance loan is paid.
Have you activated your student card? The University is unable to confirm to the Student Loans Company that you are registered and attending NTU until you are fully enrolled and activated your student card. This is required to release your student finance and any maintenance loan you are expecting.
To activate your card there are two steps to complete:
- Step 1: upload a photo
- Step 2: activate your NTU student Card
Please note, NTU cannot check pending student finance applications, please contact your relevant student finance body for more information.
Student Loan application
If you are a postgraduate student in receipt of a postgraduate loan, you are responsible for setting up a payment plan to cover your fees in full. Please note that the maximum postgraduate loan may not cover your fees in full.
You will therefore need to set up a payment arrangement for your tuition fees before your postgraduate loan can be paid to you. (Tuition fee payment dates for postgraduates are scheduled to allow students time to receive their postgraduate loan prior to paying fees).
Please note, NTU cannot check pending student finance applications, please contact your relevant student finance body for more information.
Any students who have been through Clearing after getting exam results still need to make sure that their student finance is sorted. New guidance for any students in England going through Clearing is available on the Student Finance website.
If you've already applied for student finance but your course, university or college has changed through Clearing, you'll need to let Student Finance England know as it could affect what you're entitled to. See this quick video on how to change your application.
Students can make changes to their course, college or university details online prior to their course start date. To make a change log into your Student Finance online account then Your Account > Change your application > University/college course.
Once your loan is confirmed, don’t forget to complete and submit your online declaration from your funding body (or sign and return the paper version, if applicable) or you won’t receive any payments at the start of term!
Please note, NTU cannot check pending student finance applications, please contact your relevant student finance body for more information.
If you are in receipt of a Student Awards Agency for Scotland (SAAS) you are required to upload your entitlement letter.
Students who are on UK placement or Overseas placement or study can be paid 25 working days prior to the UK course start date, subject to SLC having a verified NINO and bank details in place. NTU is not required to send registration confirmation for students on placement as students are picked up based on the information they provide on their application.
Please note, NTU cannot check pending student finance applications, please contact your relevant student finance body for more information.
Sponsor
You must send a letter or purchase order from your employer. Please send this as soon as possible to: FINFinanceSponsor@ntu.ac.uk
Alternatively post to: Nottingham Trent University, Finance Office, Central Court, Newton/Arkwright building, Goldsmith Street, Nottingham NG1 4BU.
You will not be fully enrolled until the letter has been received, processed, and meets all necessary requirements. Please ensure your letter is processed at least two weeks before your course start date. Please also provide the following information:
- Student name, ID and course
- Fees they are wishing to pay
- Academic year it relates to
- Sponsor contact address and email address
If your employer/sponsor is paying your fees you don't need to make an advanced payment. You must send a letter from your sponsor on company-headed paper confirming that they will pay your fees. When we receive this letter, invoices will be sent out to sponsors for September starters in October / November and for January starters in January / February.
Please note that you are personally liable for any unpaid fees.
Email your letter to FINFinanceSponsor@ntu.ac.uk or send it to: Nottingham Trent University, Finance Office, Central Court, Newton/Arkwright building, Goldsmith Street, Nottingham NG1 4BU.
Tuition fees
Upcoming instalment / payment
This depends on the course you are doing and whether you are a Home or an International student. For further information please visit the applying and fees section.
This depends on the course you are doing and whether you are a Home or an International student. For further information please visit the following links:
If you believe your fee is incorrect, please contact your school administrator. NTU Finance do not set your tuition fee.
To be fully enrolled at NTU, your payment arrangements for your tuition fees must be set up or paid in full.
We encourage payment online as this is a secure and efficient way of paying.
If your card details have changed or are no longer valid then please visit our online payment pages where you will be able to provide up-to-date card details under Updating your payment details.
Please use the email address linked to your payment arrangement.
If you decide to pay your fees in instalments, you'll need to set up an instalment payment arrangement before your course start date.
NTU does not offer bespoke payment plans. Please see NTU's fee payment conditions.
If you leave your course before completion, any entitlement to a refund of tuition fees will be determined in accordance with the University's Tuition Fee Due Policy, which is covered in section 9 of the Fee Payment Conditions.
You can pay an outstanding tuition fees payment online under Pay an existing tuition or accommodation account.
Please send a copy of your bank transfer documentation to Finance.Income@ntu.ac.uk. Once payment has been received into our bank you will become fully enrolled.
If you have completed a bank transfer, this can take up to 10 working days for funds to be received. Please do not email unless a minimum of 10 working days has elapsed.
Accommodation fees
Upcoming instalment / payment
We encourage payment online as this is a secure and efficient way of paying.
You can pay your accommodation fees in full or in the following instalments
If your card details have changed or are no longer valid then please visit our online payment pages where you will be able to provide up-to-date card details under Updating your payment details.
Please use the email address linked to your payment arrangement.
If you decide to pay your fees in instalments you'll need to set up an instalment payment arrangement before your course start date.
NTU does not offer bespoke payment plans. Please see NTU's fee payment conditions.
Enrolment
This depends on the course you are doing and whether you are a Home or an International student. For further information please visit the applying and fees section.
This depends on the course you are doing and whether you are a Home or an International student. For further information please visit the following links:
If you believe your fee is incorrect, please contact your school administrator. NTU Finance do not set your tuition fee.
To be fully enrolled at NTU, your payment arrangements for your tuition fees must be set up or paid in full.
We encourage payment online as this is a secure and efficient way of paying.
To be able to pay online you must have started the enrolment process. To do this, please visit our self-service payment site.
The only way to remove a debt hold on an account is by calling the Income Team on +44 (0)115 848 6500.
For Undergraduate students Please visit our Fees and Funding Web Page for further information on NTU bursaries, scholarships and hardship funds.
For Postgraduate students please visit out Funding your studies webpage for information on Alumni Discounts, Postgraduate Scholarships and Postgraduate Loans.
For International scholarship information please visit our International page.
Please visit our How to Enrol webpage for information on how to complete your enrolment.
Other fees
For Tuition and Accommodation we encourage payment through our online portal as this is a secure and efficient way of paying.
To pay a student fine issued from the Student Community and Warden Team for SCOB Breaches please pay online.
The Nottingham Trent University Online Store offers a convenient way to pay for products, short courses, services and events using a secure online payment system.
Finance Office contact details
For queries concerning online payments, contact the Online Payment Help Desk by telephone on +44 (0)115 848 6500.
The Help Desk is the contact point for students studying at all of our campuses.
Location:
Newton/Arkwright Building, Goldsmith Street, Nottingham, NG1 4BU.
Opening times:
- Monday - Thursday: 10 am - 4 pm
- Friday: 10 am - 2 pm
If you wish to speak with the finance team, please phone our telephone line: (+44) 0115 8486500.
Still have questions?
If this page has not answered your question, please complete the NTU Finance Income form.