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Frequently Asked Questions

The following responses to some FAQs should help answer a lot of queries.

  • Who do I talk to if I need help with my student card?

    You should contact Card Services on +44 (0)115 848 2857 or email card services.

  • How do I put more money on my student card?

    Using your NTU username and password, you can put money onto your student card via the web on the student card loading page. Alternatively, your parents or guardian can put money for you. It can take up to 30 minutes for uploaded funds to appear on your student card for use.

  • What should I do if I can't upload a photo for my student card?

    Please contact Card Services on +44 (0)115 848 2857 or email card services.

  • What should I do if I can't use my student card for purchases?

    Please contact Card Services on +44 (0)115 848 2857 or email card services.

  • What can I buy with my student card?

    You can use your student card to pay for purchases at the University's Taste NTU cafés, libraries and the print shops. Bars are excluded. View more information on Taste NTU outlets and opening times.

    NTU colleagues can pay for car parking at Gill Street and Binsey car parks.

  • What kind of food and drink can I buy at NTU?

    Taste NTU outlets sell hot and cold drinks as well as a range of sandwiches, pastries, and snacks. At lunchtime, Dine locations at Dine Arkwright (city), Dine Brackenhurst and The Refectory (Clifton) offer freshly prepared hot lunches made with organic and ethically sourced local ingredients.

  • Can I buy my friends a coffee with my student card?

    Yes, you can use your student card just like cash. Just present it when its time to pay.

  • What is a sensible amount to put on my student card before I get to NTU?

    As a student you get £20 free printing  /copying at the start of the academic year, so we don't recommend you load any money for printing / copying before you arrive.

    For food and drink, the typical cost of a lunch is £4 for a sandwich and a drink to £5 for a cooked meal and a drink. Assuming you had lunch at NTU everyday that would be £16 to £20 per week. There are ten weeks in the first term, so that would mean £160 to £200 for the first term.

  • Once I've started at NTU, can my parents or guardians put more money on my student card?

    Yes, your parents or guardian can put money on your student card at any time by going to the student card loading page.

  • Can I use my student card in the Students' Union shops or bars?

    No, sorry. The Students' Union is separate organisation from the University and cannot accept payment by a student card.

  • Can I use my student card outside of the University to pay for things?

    You can use your student card to purchase Nottingham City Transport (NCT) travel passes.

  • Can I pay for the NCT buses before I arrive at NTU?

    Once you receive your student card, you can visit the travel provider, Nottingham City Travel (NCT), to have details set up on your card. Find more information on the NCT website.

  • Once I've put money on my student card can I get a refund when I leave NTU?

    Yes, when you have finished at NTU we can refund any money you have on your student card in excess of £25, less any unspent bonus money.

  • What should I do if lose my student card?

    You should immediately contact Card Services by calling 0115 848 2857, or emailing the Card Services team.

    You can order a new student card by filling in the student card form. Please note that a £10 replacement fee is payable. Once you submit the form, please check your NTU mailbox for a confirmation email from Card Services, which provides you the link to our online store to complete payment.

    Once payment is received, replacement cards will be posted to term time addresses. If you select "collection", Card Services will be in touch to agree a collection time / point when you are next on campus.

  • What should I do if my student card does not display the correct information? (e.g. name, expiry date)

    Contact Card Services to arrange a card replacement.

  • What should I do if my student card is stolen?

    In the event of a student card being stolen, please email card services directly. You are entitled to a new free card if you can provide a relevant crime number.

  • What happens if someone else uses my student card?

    As soon as you are aware of someone using your card you should immediately contact NTU Security on +44 (0)115 848 6462 to have your student card deactivated. You will be credited the cost of any fraudulent purchases that take place after you have reported the problem.

  • Can I move money between my printing / copying budget and my food budget?

    No, due to incompatibilities between the two systems we cannot offer you the facility to move money between the two. We realise this is inconvenient and hope to be able to offer this facility in the future.

  • Can I get my money back before I leave NTU if I don't use my student card for purchases?

    No, any money you have on student card will be refunded when you leave the University. In special situations the University may make an early refund at the discretion of the Head Of Customer Services.

  • What is the minimum I can put on my student card?

    £10.

  • What is the maximum I can put on my student card?

    There is no upper limit in total. However, you are limited to £1,000 each time you load money on via the web on the student card loading page.

  • How can I check how much money I have on my student card?

    Your student card balance for non-printing / copying is displayed whenever you use your student card. You can also go to the student card money loading page to see your balance.

  • As a purchasing agent at NTU can I use my purchase card to load money on to a student card?

    Technically you could do this. However, when you take into account credit card usage charges paid by NTU, the University would lose money. So, please don't do this. If you want to load money onto a student card from a University budget please contact Card Services.

Still need help?

+44 (0)115 941 8418