Student Accommodation Support Officers (SASOs)
The University has a dedicated team of Student Accommodation Support Officers (SASOs).
Whether you're staying in NTU, UPP or private halls of residence, SASOs are here to offer help and support.
SASOs can help you:
- settle into halls and make friends
- resolve disputes in your flat
- if you are worried about your flatmates
- to support your wellbeing & mental health
- if you are feeling down, worried, stressed or overwhelmed
- with any other problems that are affecting your time at University or your halls experience.
The SASO team are available 7 days per week, Monday to Friday, 9.30 am – 10 pm, and Saturday and Sunday, 1.30 pm – 10 pm.
Email or call the team on 0115 848 232.
If you need urgent help or support outside of these hours, NTU Security are always available on 0115 848 2222.
For urgent campus or security enquiries, support is available 24/7 365 days a year.
You can call NTU Security on Tel: 0115 848 2222 to speak to someone for assistance, or if there is an immediate risk to life, call 999 and inform NTU Security.
Further support and information can be found on our Emergency and Urgent help webpages, including 24/7 helplines and online resources.
NTU and NTSU have worked together to launch safe and secure places on our City, Clifton and Brackenhurst campuses. The spaces are all staffed by NTU Security and Wardens. They can help you:
- after a night out
- if you're being followed
- to leave a situation if you're feeling uncomfortable
- to calm down if you're feeling anxious.
Each evening the safe place is open to any NTU student who needs support, help, or just a little time out. We're here for you, so come and find us at the following locations.
City safe place
Open from 9 pm – 9 am. Accessed through the Goldsmith Street security entrance of the Boots library.
Clifton safe place
Open from 8 pm – 8 am. Located on the upper floor of the Pavilion in room 123A.
Brackenhurst safe place
Open from 8 pm – 8 am. Located in Pippin cottage room PCL8.
Help and support is available for personal, emotional, or mental health difficulties.
You can get support for yourself, or for another student if you're worried about them by completing our support and wellbeing referral form.
Why choose to live in NTU and UPP halls
With no deposits required and a wide choice of rooms in a safe and supportive environment and a programme of events – discover the benefits of living in halls.
Guide to NTU and UPP accommodation
You’re coming to NTU – congratulations! Now where will you live? Read our guide to find out all you need to know about student accommodation.
Residence Life
Learn more about our Residence Life programme.