NTU Sport app

Yes, please download the NTU App to do this.

First of all open the app and try to make a gym booking on the gym booking tile this will bring up the log in page in the top right hand corner.

Click on the forgotten password/create new password tab.

The email you will need is your student one without the My so N*******@ntu.ac.uk That should be the email address you type in.
Once you get this email sent to your student account please follow the instructions in the email as you will need the membership ID in it to make a new password.

Once you have found the membership ID click on the link and it will take you to the sign in page.

Please enter the membership ID from the email and then choose a new password.

Then log in with your student email and new password.

If this does not work try deleting the app and reinstall and try the procedure above.

If again this does not work give us a call or email us for further help.

All sessions are on the sports club trips and bookings tile which is the one that looks like a bus.

This could be because the session is full, you don’t have the right membership or it is too far in advance.
Trips and tasters/trials will be bookable a week in advance on the app but club training sessions are available the day before.

Fitness classes are only bookable a day in advance. They could also be full or the fitness instructor is not able to run the class meaning it won’t show on the app.

This could mean that you are not fully logged in. Try and book in a session and if in the top right hand corner it is asking you to log in this means you are not logged in and you will need to do so to see all sessions.

This means your membership has not gone through onto your student account yet. Email a screenshot of your confirmation email or give us a call and we can check this to add it on.

Scroll to the bottom of the main page and the my booking tabs is in the 1st row in the middle of the page.

You can cancel through the my booking tile up to an hour before your session. If it is less then this please call us or give us an email as you won’t be able to do this.

This is because you need to pay for a session. By giving us a call we can take payment over the phone and make sure this booking is 100% booked in for you. You need to do this within 45 minutes of booking as else the app will delete your booking.

You can't book back to back sessions as we need to make sure everyone at the University can use the gym.

You can book 6 sessions in a week.

You can go to as many as you want in a day, just not back to back.

If you do not cancel your booking beforehand your attendance will be recorded as a no show and this would mean you risk losing your advanced booking privileges.

Yes, for all casual bookings you need to bring your own, balls, rackets and anything else you might need.

Give us a call at reception and we can take the payment over the phone and then leave a receipt at the desk for you to pick up before your session if you wanted one.