Living in halls toolkit

NTU and NTSU have worked together to launch safe and secure places on our City, Clifton and Brackenhurst campuses. The spaces are all staffed by NTU Security and Wardens. They can help you:

• after a night out
• if you're being followed
• to leave a situation if you're feeling uncomfortable
• to calm down if you're feeling anxious.

Each evening the safe place is open to any NTU student who needs support, help, or just a little time out. We're here for you, so come and find us at the following locations.

City safe place

Open from 9 pm – 9 am. Accessed through the Goldsmith Street security entrance of the Boots library.

Clifton safe place

Open from 8 pm – 8 am. Located on the upper floor of the Pavilion in room 123A.

Brackenhurst safe place

Open from 8 pm – 8 am. Located in Pippin cottage room PCL8.

If you feel you or a friend need support, you can call our security team 24 hours a day, seven days a week, on 0115 848 2222. You can store the number in your phone. It's also on the back of your NTU student card.

Between 9 am and 5 pm on weekdays, you can also email the Security enquiries team or call them on 0115 848 2999.

For a medical emergency, please call 999 immediately. This way you'll receive the most effective care and potentially save someone's life. If you're unsure, call 111.

NTU Security operates 24 hours a day, seven days a week, on all our campuses.

Call 0115 848 2222 if you:

• need any help
• want to report that someone needs us
• have any concerns about security on campus or in the local area.

If you need help in an NTSU venue, please speak to a member of the venue's security team or any staff member. They're there to help, and they're trained to support you.

Emergency Security Points

Emergency Security Points (ESPs) are located on City, Clifton and Brackenhurst Campuses and enable NTU students or staff to call through to our 24/7 Security Team in an emergency.

Dedicated University Police team

PC Alex Leggett and PCSO Martin Fisher are on campus as your dedicated University Police team to provide reassurance and keep you safe. Find out how they can help or email NTUpolice@notts.police.uk to get in touch.

NTSU’s BoogieSafe site contains lots of helpful advice to help you socialise safely. This includes information on:

• key contacts
• NTSU's safe taxi scheme
• staying safe.

Nottinghamshire Police also has advice about spiked drinks.

Safe taxis scheme

If you've run out of cash and can't get home safe, then we've got you.

As an NTU student, you can call Nottingham Cars on 0115 970 0700. Tell them you need to use the 'student emergency fare scheme'. They’ll ask for your N number, which you can find on your student ID card. They'll take you home with an agreement for you to pay at a later date.

A university warden is a member of University staff who looks out for students' wellbeing while they're in halls. If someone’s having a tough time, they’ll listen, offer advice, and connect students with counselling or other support services if needed.

Wardens also have a rule enforcement role too - making sure students respect quiet hours, guest policies, safety rules, and so on. They look at the student code of behaviour, to keep things fair, and try to make sure that everyone has a good living and learning environment.

They can be contacted via NTU security out of hours 365 days of the year. You can also ask for them at your hall reception.

NTU want to ensure that students are able to learn and enjoy student life whatever their personal identity or circumstances, we aim to provide information and support which meets your individual needs.

There is targeted support available across a number of different areas:

• support for care leavers and care experienced students
• support for student parents and student carers
• support for mature students
• support for transgender students
• sexual violence support
• support for students who are estranged from their families.

Please visit the Support for students with individual needs StudentHub page for more details and links.

The University's Disability Support Team coordinate support and access arrangements for disabled students and students with specific learning difficulties. Working with academic staff, university services and external agencies.

Specific areas of support are available for:

• autism and AuDHD support
• ADHD support
• dyslexia and other Specific Learning Difficulties (SpLDs)
• long-term mental health conditions
• physical, sensory and long term health conditions
• support for apprentices
• funding your support - Disabled Students' Allowances (DSAs)
• advice for parents and carers of students with disabilities and additional support needs
• assistive technology & resources.

Please visit the Disability and inclusion services webpage on StudentHub for more information and links.

You can also contact Disability Support on disability.support@ntu.ac.uk or on +44(0)115 848 2085

Please visit the Support for international students StudentHub page for more details on the support that can be offered to International students.

• visas and immigration
• information for EU and EEA Students
• living in the UK
• working in the UK
• international Student Support Service
• student help, advice and services
• living in Nottingham — information for new students.

The Student Services Centres (SSC) at NTU offer you a wide range of support and advice and help you get the most out of University life. Find out how to get the right support when you need it.

The team are here to help you with:

• Student card collection for new or replacement cards.
• Enrolment support.
• PATHway drop-in service.
• Signposting to Student Support Services, departments and schools for support.

Customer Advisers can resolve most enquiries over the phone and via email. We strongly advise you to get in touch with the team in advance. They'll let you know if you need to visit the centre.

Contact us

• For student card enquiries, please email cardservices@ntu.ac.uk or call 0115 848 2857.
• For password resets/enrolment, please email myntusupport@ntu.ac.uk or call 0115 848 2855.
• For general enquiries and access to other Student Support Services, please email student.support@ntu.ac.uk or call 0115 848 6060.

See full details of what's provided by Student Support Services.

Help and support is available for personal, emotional, or mental health difficulties.

You can get support for yourself, or for another student if you're worried about them by completing our support and wellbeing referral form.

If you need help to get back on track with your students as a result of your personal circumstances, our Student Support Advisers can help. You can refer yourself, or someone else who needs support as long as you have their consent first. The advisers will offer advice and signposting, and can also put you in touch with other relevant teams if you need to take time out or are thinking of leaving NTU.

You can also find more health and wellbeing resources.

During term time and at certain times over breaks, Student Support Services are available at each campus.

City – Level 0, Central Court, Newton/Arkwright building
Monday to Thursday; open with normal hours 8.30 am – 5 pm.
Friday; open 8.30 am – 4.30 pm.

Clifton – Student Services Centre (opposite Pavilion)
Monday to Thursday; open with normal hours 8.30 am – 5 pm.
Friday; open 8.30 am – 4.30 pm.

Brackenhurst – Bramley building
Monday to Thursday; open with normal hours 8.30 am – 5 pm.
Friday; open 8.30 am – 4.30 pm.

Mansfield – Reception in the University Centre
Email mansfieldreception@ntu.ac.uk or call +44(0)1158486961
Students at Mansfield can call or email the Student Services Centre, if the University Centre at the Mansfield site is closed.

Whatever challenges you may face while at NTU, NTSU can support you in many ways, including:

• information and advice service
• academic support
• discrimination and harassment
• health and wellbeing
• housing advice
• money
• safety advice
• sex and sexuality.

Please visit the NTSU Support & advice main webpage for more information and contact details.

Need help figuring out your finances during your studies?  The Student Money Team is here to help.

They offer support and guidance on:

• money management and budgeting
• eligibility for and entitlement to government and non-government student funding for:
  • further education courses
  • undergraduate courses
  • postgraduate courses
• bursaries and scholarships
• support funds and emergency funding
• money for those with children or a dependent adult living with them
• money for those with long-term ill health, disability, or specific learning differences
• the financial implications of transferring courses or universities, repeating, taking a break in study or withdrawing
• advice on funding eligibility for those who have previously studied in higher education
• financial advice for those looking to study abroad or undertake a work placement
• funding for EU students or EEA migrant workers
• welfare benefits and tax credits
• Federal Student Aid and other loans for US and Canadian students.

Money advice appointments

You can book a money advice appointment if you:

• have a complex funding issue
• are struggling to manage your money.

The Student Money Team have friendly advisers who can give you impartial, practical, and supportive advice on a one-to-one basis.

As well as being experts in all things student finance, they can also provide guidance on:

• maximising your income
• extra money you might be entitled to
• budgeting.

Find out more about our money advice service, including how to book a money advice appointment.

Student Money Team opening hours

The Student Money Team is open:

• Monday to Thursday, 9 am to 5 pm
• Friday, 9 am to 4.30 pm.

Email or call +44 (0)115 848 2494 with any questions.

The Finance Office can help with questions you have about paying fee or if you think you're going to miss your accommodation fee payment date.

Finance Office contact details

Get advice and information on work experience, jobs, events, applications and interviews.

• job application support
• employability events
• work experience and job placements
• employability awards
• employability Hubs
• careers coaching.

You can visit MyEmployability.ntu.ac.uk to book an appointment, or visit the Employability Hubs for more information.

As an integral part of the Employability service at Nottingham Trent University, Unitemps at NTU sits within the JobShop, offering part-time paid roles within the University to NTU students.

Please visit the UniTemps website for more information.

NTSU provides opportunities for NTU students to work within the Student Union's venues across Nottingham.

Please visit the NTSU Student Jobs website for more information.

Budgeting is more crucial than ever, with the cost of living currently being so high. It's good idea to spend a bit of time thinking about how much it will cost you to come to University.

We'd recommend thinking about:

• Accommodation charges - these need to be paid at the beginning of each term in full. You may also need to factor in covering a deposit for next years accommodation.
• Food - all of our accommodation is self-catered, so you will need to budget for providing yourself with every meal.
• Hygiene and wellbeing costs - remember to keep some money aside for clothes, toiletries, haircuts, gym memberships, healthcare expenses such as prescriptions or dentistry charges etc
• Course expenses and materials - some courses may have additional expenses that are not provided by the University. For instance, books, printing, art materials.
• Socialising - a big part of coming to University is socialising and getting to know other people. You may want to join clubs or societies, or go on nights out. Leaving yourself with enough money to be able to go out and enjoy yourself or join in with social activities is really important.
• Travel - it's a good idea to have some money to cover travel expenses. For instance, a course related trip, a visit home or a taxi after a night out.
• Monthly outgoings - Subscriptions, mobile phone contracts, memberships, insurance policies - these are all normally paid monthly, so it's a good idea to make sure these are covered between maintenance loan payments
• Unexpected and other costs - there are all sorts of unexpected or one-off expenses that can crop up during the course of the year. We'd recommend factoring a contingency to cover anything that might crop up.

Drawing up a monthly budget and trying to stick to it, living within your means, being honest with yourself about what sort of budget you have for the year - these are all great ways of managing your money during your studies.

Further guidance can also be found on the UCAS website, or via the NTSU website.

Here at NTU, we understand that university can present many challenges, however our fantastic support team are here to support you.

• Student Support Advisers
  • care leavers and care experienced students
  • students who are estranged from their families
  • students who identify as transgender
  • pregnant students or those in early parenthood
  • student carers
  • mature students
  • students who are survivors of sexual violence.
• The Mental Health Support Team
  • have a diagnosed mental health difficulty, or
  • are in mental health crisis.
• The counselling service
• Pastoral support
  • a decision you’ve made or need to make
  • general worries or anxiety
  • homesickness
  • loneliness
  • a relationship breakup
  • bereavement.
• Faith and Chaplaincy

To access any of our Wellbeing Services, please complete the support and wellbeing referral form. You can email the Chaplaincy directly.

Find advice, guidance and resources for health protection, sexual health, alcohol and drugs and emotional health and wellbeing through our HealthyNTU programme.

• health protection
• sexual health advice and support services
• alcohol and drugs advice and support
• eating well and keeping active
• eating disorders
• emotional health and wellbeing
• NTU's health promotion programme

Whether you're a complete beginner or a fitness fanatic, at NTU you'll find the facilities and support you need to get the most out of your training.

There are gyms and sports facilities at City, Clifton and Brackenhurst campuses.

Please visit the NTU Sport webpage for more details and information about memberships.

Register with a GP practice

As a student living in Nottingham, you must register with a local doctor in order for you to receive treatment for any illness while you are at university. Don't wait until you feel ill or need a repeat prescription.

Find information and guidance on how to register at a local GP practice, book an appointment with your GP and order repeat prescriptions online here.

The University has a medical centre at our City and Clifton campus, they provide the following services:

• appointments with a doctor, practice nurse or health care assistant
• sexual health and contraception advice
• new patient and general health checks
• asthma checks
• blood pressure checks
• screening for sexually transmitted infections
• blood tests
• travel advice and immunisation
• vaccinations
• breast examination advice
• stitch removal
• dietary advice
• employment and insurance medicals
• emergencies out of hours.

Medical emergencies

If you have an urgent medical problem outside of surgery hours, you can:

• call your surgery
• visit the NHS Urgent Care Centre walk-in service, open between 7 am and 9 pm
• go to 111.nhs.uk or call 111
• or visit A&E
• find your nearest A&E.

Registering with a Dentist

It is important to register with a local dentist when living in Nottingham. You can find other dentists surgeries using the NHS Service Search. You may also be eligible for discounted NHS dental charges by applying for a HC2 or HC3 form - learn more about the NHS Low Income scheme here.