Arranging your funding
Make sure your funding is in place before you arrive at NTU. This guide explains how your Student Finance payments are released.
This information applies to UK and EU undergraduate students who have made a funding application to their UK national Student Finance Service.
If you are an international student, you can find information on your tuition fees – plus advice on how to make your payments – on our International pages.
Step 1: Apply for your student finance
If you haven't yet applied for your student finance, do it as soon as possible.
A guide on applying for student finance can be found on the UK Government's service website.
If you submit your application for student finance after the advertised deadline (22 May for Student Finance England) your funds may not be paid to you by the start of term, and you should bring enough money with you to cover your expenses until it arrives.
Links to Student Finance England and other national Student Finance Services can be found below:
- Student Finance England
- Student Finance Wales
- Student Finance Northern Ireland
- Student Awards Agency for Scotland
When you apply, you’ll get a customer reference number and you will need to choose a password and secret answer. Keep these safe, as you'll need them if you enquire about your funding, and to access services online.
If you are eligible for an NTU bursary, we’ll contact you directly. Visit our bursaries and scholarships page for details.
Step 2: Your Student Finance application is approved
Don’t assume that no news is good news
It normally takes six to eight weeks from when you apply for your application to be assessed. You can track the progress of your application – and see if there’s anything else you need to do – online. If you’ve not heard anything for eight weeks after you submit your application, chase your student finance service to make sure that your application is progressing as it should.
Respond to information requests
You might be asked for evidence to support your application. Copies of information requests should be available to view when you log in to your Student Finance account. Respond to requests as quickly as possible to avoid delays in payment, and remember to include your customer reference number on each piece of evidence. You can submit most types of evidence digitally by logging on to your online account and following the instructions provided. Parents and partners can also do this on their online accounts. For evidence that can’t be uploaded, we recommend that you send evidence via the “Signed For” mail service.
Make sure your application details are correct
When you receive your financial notification from your Student Finance service, check that all the details are correct, including:
- the university you will be attending (especially if NTU wasn’t your first choice when you applied for your student finance)
- the course you will be studying
- the full tuition fee for your course (i.e. £9,250 for those starting an undergraduate / foundation degree at NTU in 2020)
If anything is incorrect, contact your Student Finance service as soon as possible
Visit the Student Finance service website to find out what to do if you need to change your student finance application (for example, your bank or contact details). If your latest financial notification from your national student finance service has a different university name on it, please bring it with you, as we can often resolve issues at enrolment – provided you have your student finance paperwork with you.
If you are eligible, you should receive a letter confirming NTU bursary payments by the end of November. Contact the Student Financial Support Service if you think you are eligible but have not heard anything by then.
Step 3: Your tuition fee loan is confirmed to the University
Once you have completed the Student Finance declaration process, the University will receive confirmation from the Student Loans Company of any tuition fee loan you are eligible to receive and have applied for.
This information should be received electronically from the Student Loans Company and this means you should not have to present your student finance paperwork to the University unless there are problems.
Step 4: Complete your enrolment
Complete the first stage of enrolment online before you arrive. You need to be fully or conditionally enrolled in order for your loans or grants to be paid.
You will only be fully enrolled if the University has received confirmation of how your fees are being paid. For most students, this will happen when the SLC confirm your tuition fee loan (see step 3). If you intend to pay fees directly to the University, you will need to make a payment arrangement.
Without confirmation of how your fees are being paid, your enrolment cannot be completed, and your loan cannot be released.
Once you have completed your online enrolment you will be advised of your enrolment status. If it is showing as “in progress”, you should seek advice
Step 5: Upload a photo for your Student Card
Once you have enrolled, you will be directed to upload a passport-style photo which the University will use to produce your NTU Student Card. Your Student card will be posted to the address you have specified. You should expect to receive your card within 7 to 10 working days, along with instructions on how to activate it.
Step 6: Activate your Student Card
You’ll get your Student Card through the post at the final stage of enrolment. The University will not confirm to the Student Loans Company that you are registered and attending NTU until you are fully enrolled and have activated your card.
Step 7: The University confirms your registration and attendance
Once you are fully or conditionally enrolled and have activated your Student Card, the University will send confirmation of your registration to the Student Loans Company to trigger the release of your maintenance loan. In addition, they will send confirmation of your attendance and this will release the payment of the tuition fee loan to the University.
Step 8: Your loan is paid
If your national Student Finance service has approved your funding application and you complete all the necessary steps outlined above, you should receive your first loan payment within 3 to 5 days of activating your NTU student Card, provided your course has started. This will be paid into the bank account detailed on your Student Finance application.
However, it could be later if you applied late or if there are any other delays, so make sure you bring enough money to last you for a few weeks.
Bring money with you
Even if everything goes to plan, most students do not receive their first payment until the end of their first week at university, so you should bring enough funds to cover your expenses for a week. How much you spend is up to you, but we recommend you bring at least £200. If you applied late for your funding, you will need more.
Seek advice early
If you've had confirmation of your student finance funding, but your enrolment status is still showing as “in progress” by the start of September, contact the Student Financial Support Service. Staff will be available to contact on email or by calling +44 (0)115 848 2494 during Welcome 2020 to help with funding issues. To avoid problems, we advise that you contact us as soon as possible. Have copies of letters with you and the login details for your student finance account, so that any issues can be quickly resolved.
Plan a budget
In most cases you will not get another payment until January, so think about managing your money and planning a budget to make sure you have enough to last you all term. Here are a few suggestions:
- Divide your termly income across the number of weeks it needs to last to give yourself a weekly budget.
- Set up a second bank account and transfer yourself a weekly or monthly amount so you are not in danger of overspending.
- Create a budget plan, detailing how much you will spend on each living cost and track your spending as you go.
The Student Financial Support team are running virtual "Money Ready for NTU" sessions on Wednesdays at 2 pm over summer. These 30 minutes sessions are designed to help you prepare financially for university. The sessions will look at what costs you might have as a student and provide you with useful tools to help you manage your money. Sign-up here.
You can also sign up to Blackbullion for free to help you get confident about managing your finances.
Further information can be found on the NTU Student Hub.
Beware of scam emails
The University and Student Finance will never email you to confirm your login or bank details. If you receive an email asking you to confirm your details, don’t respond or follow the links. If you think the security of your account has been compromised, change your password immediately and forward the email to the security team at firstname.lastname@example.org to ensure your details are not in jeopardy.
Paying your tuition fees
You can pay your fees in one go, or use our online payment system to pay in instalments.
If you haven't made payment arrangements before your course starts, you'll only get "temporary enrolment" status and will be given notice to arrange your payment.
If you have set up an instalment arrangement prior to enrolment and your card details have changed then please contact the Finance Office on +44 (0)115 848 6500 or email email@example.com to let us know. The Finance team will be available at enrolment to update your card details.
If you have applied for a postgraduate loan, it will not be released until you have made a payment arrangement for your tuition fees and are fully enrolled. The loan is paid in three termly instalments. If the course lasts two or more years, the loan is spread over its duration.
It is essential to plan your finances before you start your postgraduate studies, to make sure you have enough money to cover both your tuition fees and living costs. The postgraduate loan offers a contribution towards these costs, but will not cover everything, so you will need to look at what additional income you may need and how you can raise it. Our advisers can offer financial planning appointments and look with you at your income and costs, month by month for the duration of your studies. Contact the Student Financial Support Service by emailing firstname.lastname@example.org or calling +44 (0)115 848 2494 to book an appointment.
Contacting our Student Financial Support team
If you have any issues relating to your student finance application, contact our Student Financial Support Service team by emailing email@example.com or calling +44 (0)115 848 2494 with your query.
If you’re studying at the Confetti Institute of Creative Technologies, email firstname.lastname@example.org or call +44 (0)115 952 2075 for financial support.