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Business Leaders podcast

How do great leaders inspire others, bring ideas to life and deal with setbacks? Join your host Mike Sassi in conversation with business leaders to explore the stories, leadership lessons and actionable advice to help you excel in your career.

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Latest episode

Caroline Wayman – Leadership under pressure

Caroline Wayman is an accomplished, high-profile leader who – as Chief Executive of the Financial Ombudsman Service – lead the drive to compensate bank customers caught up in the national Payment Protection Insurance (PPI) scandal.

Over ten years, her team dealt with two million PPI complaints, forcing the banks to hand over £38bn in compensation to customers who had been wrongly sold insurance policies.

In Episode 67 of the Nottingham Business School’s Business Leaders’ Podcast, Caroline tells Visiting Honorary Professor Mike Sassi about the pressures of working in the national news spotlight – and the importance of being guided by a set of core values.

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