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Emma Fountain

Apprenticeships Senior Quality Officer

Centre for Academic Development and Quality Dept.


Emma is an experienced quality assurance officer with a focus on apprenticeships. She has a deep understanding of apprenticeship standards and requirements, and is passionate about ensuring that apprentices receive the best possible training and support.

Emma's responsibilities include:

  • Developing and implementing quality assurance processes for apprenticeships, with a focus on personal development, behaviours and attitudes, learning support, wider curriculum and staff training.
  • Monitoring and evaluating the quality of apprenticeship provision, and identifying areas for improvement.
  • Supporting apprentices, employers and staff to meet the requirements of apprenticeship standards.
  • Contributing to the development of apprenticeship policy and practice.
  • Carrying out the role of DSO.

Career overview

Emma is a highly experienced and accomplished Apprenticeship Senior Quality Officer specialising in the apprenticeship sector. With close to two decades of expertise in vocational training, Emma has consistently delivered exceptional apprenticeship programs that adhere to the highest standards of quality.

Throughout her career, Emma has worked in diverse environments, including independent training providers, offender learning and skills services, schools, and colleges. Her proficiency in unravelling complex educational jargon enables her to ignite a thirst for knowledge in those she supports.

Emma holds a Level 7 qualification in Education Leadership and Management, a BA First Class Honours in Special Educational Needs and Disabilities and is certified as an Assessor and End Point Assessment expert. Recently, she has taken on the role of Designated Safeguarding Officer (DSO), demonstrating her commitment to ensuring a safe and secure learning environment.

Committed to continuous growth, Emma actively pursues her own professional development while nurturing the intellectual curiosity of others. As a passionate advocate for apprenticeships, she firmly believes that they provide a unique opportunity for individuals to acquire invaluable skills and experience.

Research areas

Emma's dissertation focused on the impact of social media on mental health. This gave her a deep understanding of how social media can be used to influence and impact the lives of both children and adults in today's society.

Emma is a highly effective communicator and facilitator, and she is able to build strong relationships with apprentices, employers and staff. She is also a skilled researcher and analyst, and she is able to use her findings to inform the development of apprenticeship policy and practice.

External activity

Emma is a SET member with extensive experience working across the UK and in the UAE. She is passionate about developing teams and promoting skills opportunities. As an SLT member, she has played a key role in Ofsted inspections and has represented women leaders in education at the House of Lords.